Got a refund on my card....but no money appeared!

Vashda_Nerada

I paid £69.99 to Three for their 3 month prepaid mobile broadband and modem,and all I got in return was a huge pile of aggro and no internet connection.
For the first few days all was well and I was getting the advertised speeds so at that point I was fairly happy. Then it started to die on me and things went horribly wrong. Numerous faults, error messages and 5 phonecalls, totalling in 1 hour spent talking to people in call centres. Which then culminated in them telling me they had lost my details for the 5th time and I would have to go into the store where I bought it as the validation had been struck off their systems and they didn't know how!
So into the 3 store I did go, and they offered an apology and a refund.

Only thing is, the refund was put back through my debit card, but never made it to my account. I've spoken to Three who said it was the bank's problem, and also to the bank. Guess what they said.........it's Three's problem!!!

Any help would be appreciated as I am utterly at my wit's end. :mad:

C_Ronaldo

What day was the refund put onto the card eg when did you go into the store to get the refund

Vashda_Nerada

C_Ronaldo wrote: »

What day was the refund put onto the card eg when did you go into the store to get the refund

10th August, I was told that it'd take a couple of days for it to hit my account. But obviously a couple of days has been and gone now.