email not working

firbyfred

windows live mail has not been work for the last couple of days, I keep getting this message,

Unable to send or receive messages for the ********* account. Your 'Inbox' folder was not polled for its unread count. The operation was canceled by the user.
Server Response: Authentication failed.
Server: 'mail1.mainnameserver.com'
Windows Live Mail Error ID: 0x800C006F
Protocol: IMAP
Port: 143
Secure(SSL): No

My wife asked our 11 year old to delete some emails, i think something has been changed, can anyone help please?

espresso

firbyfred wrote: »

My wife asked our 11 year old to delete some emails, i think something has been changed, can anyone help please?

Why don't you ask your 11 year old to show you exactly what they did?

firbyfred

he's adamant he only deleted emails

aliEnRIK

hmmmm
Not sure but if you want you can try to sign in using another browser?
I assume you use internet explorer? If so then install firefox
http://www.mozilla-europe.org/en/firefox/
And try signing in using that

espresso

aliEnRIK wrote: »

hmmmm
Not sure but if you want you can try to sign in using another browser?
I assume you use internet explorer? If so then install firefox
http://www.mozilla-europe.org/en/firefox/
And try signing in using that

The OP is not using a browser, so an alternative one will not help!

:rolleyes:

The error is due to authentication failure, so I would try setting up another account in your Windows Live Mail client.

aliEnRIK

alternatively make sure you have the latest software ~
http://get.live.com/wlmail/overview