BEWARE - Currys disgraceful "customer service"

ShaunJUK

VfM4meplse wrote: »

Happy to share this privately, but am intrigued to know what difference disclosure will make to the outcome?

Sure PM me it if you wish, the first four numbers tell me which distribution centre is dealing with your order.

pandora205

I'd go into a Currys shop and make a fuss to their customer service department, as they are unlikely to want this in front of other customers.

I had a problem with a tumble dryer I'd ordered from Comet and did this after one attempt to arrange a replacement with their call centre. It saved a lot of time waiting on the phone.

VfM4meplse

ShaunJUK wrote: »

the first four numbers tell me which distribution centre is dealing with your order.

The distribution centre is Erith. (I am convinced it is actually the Bermuda triangle, whilst I can access Erith easily from Bluewater all communication in that direction is mysteriously lost without trace... ).

dangeroussports

Dont worry about it too much fella. Just keep plugging & they'll soon sort it out.

The last thing you want is an email exchange with customer services making you cry!

VfM4meplse

dangeroussports wrote: »

email exchange with customer services DIDNT make me cry

You're my inspiration!

VfM4meplse

:j I am pleased to report that after 10 weeks of playing the game according to Curry's rules, I finally took delivery of the fridge/freezer this morning. :j :j :j

In the end a very helpful someone at customer services offered a viable solution and reordered the item for me at the beginning of the week, ironically when I asked why this option hadn't been offered earlier I was told that if I had spoken with the operator earlier she would have taken the same steps immediately!:rolleyes:

Conclusion: Most of the customer services operators at Currys are totally incompetent, based on my experience of over 20 calls there is just less than a 5% chance of getting through to someone who knows what they are doing and can get a result.

The silver lining is that over the last couple of months I have learnt to get frugal with food shopping, buy only what you can realisticaly consume rather than what you fancy!

Krystaltips

And have you written a 4 page letter outlining why you won't be ordering from Curry's again and asking what you will be given by way of compensation?

VfM4meplse

Currys have made it clear that they will reimburse telephone charges and will not be offering any further compensation. My main concern is that the catalogue of errors will be buried and someone else will end up having the same avoidable experience so yes a letter is on it's way.

turnerfromdover

I ordered a 50' samsung 3d plasma last week but due to snow it could not be delivered on time (Friday 3rd dec)
A guy called Chris called from Erith delivery center to arrange a new day we said Monday as long as it was after 5pm as we we're working until then..No problem He said.

9.20 pm on Sunday I received a txt you item will be with you tomorrow in your chosen delivery slot,well the delivery site on tech guys was down!. 9am the next morning a guy calls we will be with you in half an hour sir! I explained that Chris had booked us in for 5pm he said sorry he was not told that, So I came home from work home to meet him, the guys were in a rush as they had to make up time on delayed deliverys so I checked the items were present and went back to work, I arrived home to find when I opened the box the screen was cracked right across the middle.

I called right away and was told that head office would call in upto 48hrs to arrange collection and replacement. No call was received so I called again myself the lady from cs Uaya said there was nothing she can do I would have to wait. So I waited till the next day and a guy called Dean from head office called to say there will be stock in tomorrow (7th dec) and the delivery manager would call to arrange the replacement/return....No call again ! I calll again and speak to cs claire and she advised the home delivery manager will call asap.No call again! Today (9th dec) I spoke to cs Louise who advises that head office have no processed the return and will call!

I have lost faith with these guys they just do not seem to communicate between departments !
I for one will NEVER purchase online with dsg group again, I have been shopping online for the past 8 years and never had this much trouble with a return....

Currys...more worrys!

Shopping made simple go somewhere else!

Returning a nightmare!

turnerfromdover

BTW the store 1 mile away has the tv in stock too but they will not let me get a replacement there as I bought online, so they have to send one from 50+ miles away........

So much for being a green company! lol