FOS and cc charges

dearbarbie

Do FOS send you an acknowledgement that they have received your complaint or anything like that? I only sent my docs off about a week and a half ago but am just wondering how long it could take for them to contact me about the issue. Or do they just let you know when it's resolved/they can't do anything?

Thanks in advance - DB

natweststaffmember

I personally have no knowledge of the acknowledgement side of the FOS, however, I have timescales for this can take possibly as long as three months for it to be allocated and up to 9 months to resolve.

kirsty000

I recieved a letter saying thay had recieved my documents about two weeks after I sent it

Milarky

Read this page - and then try to answer the question "how useful did you find the information on this page?" by replying other than "very useful"

A 'Head-in-the-clouds' organistion? Or head in some other place else perhaps?

(And, yes, it doesn't answer your question on how long they ought to take at each stage does it?)

kirsty000

from my experience they kept me informed every step of the process, I got a letter saying the had recieved the complaint, then a letter saying it had been passed onto the right department and it was being looked into, then I got a letter saying I would be awarded a full refund - just waiting for my cheque now! The whole process from me first contacting them took about 2 and a half or 3 months. Hope this helps

Ex-Spendaholic

I have 2 complaints in with them at the minute. On both occasions they wrote acknowledging receipt after about 2 weeks. They say they are very busy but will deal with it. Thats fair enough, at the end of the day its free so I'm not complaining.