Switching from NPower - can they mess it up?

Zebsy

Hi,

We've had some poor service from NPower after giving them a corrected meter reading - its taken them 4 months to put it through and they've just told me it wont be done until September!
I find this ridiculous so am going to move suppliers.

The question is: How hard is it, and what with NPower's utter incompetence are they likely to muck it up somehow?
I take it I shouldnt move until this correction is sorted?
Or maybe thats a delaying tactic to stop you moving.

Cheers,

Zebs

epsilondraconis

Hopefully this will help:

http://forums.moneysavingexpert.com/showpost.html?p=12008869&postcount=533


Edit: I am currently in the process of switching away from npower partly due to their sculpting tactics and partly to get a better deal. See:

http://forums.moneysavingexpert.com/showthread.html?t=822299


Edit (2): Let me take this opportunity to wish you good luck - I suspect we may both need it.

Zebsy

Thanks for the info.

I'm scared now!

They sound terrible, but I knew that really already

matthew57

I'm also in the same boat- looks like this will be a hard fight!

c0113tt3

It can be a fight, but it may also run smoothly too. By following that guide will ensure you switch, in either situation.

Good luck