Worst lender nominations?

Chris_Nowak

Oh go on, you all know it's really the glorious British offshoot of Banco Santander. Doubtless A&L will soon be heading the same way.

Dan_Collins_2

Woolwich becasue they do it every year!

Then you have Igroup (Cowboys), and the rest the sub prime lot that deserve what they are getting!

Kent reliant are pants and I never got on with Abbey but they are not as bad as people think.

I got on with Nationwide really well, but the rest of my office hated them!

I am enjoying life without the negative emails from any of the lenders though!!

Len_Beach

minimike2 wrote: »

Indeed. I have a complaint ongoing with them about a member of thier call centre staff who hung up on me becuase she couldnt answer the question I was asking.......I had to say it three times, she didnt know what to say so just put the phone down.......everything went wrong with them when they "outsourced".

No 'Outsorcing' at Nationwide. Everything is on house. The systems may be from the ark but the quality of the lending book is probably one of the best.

Only bad risks will complain.

Ian_Griffiths_Halifax

Len, my complaint is about them accepting a case at DIP stage, then accepting the full app, then instructing the valuer and the case still being ok, then being declined. All the way through they could have said no if they wanted to, but no, they left it until a month after applying.

minimike2

Len_Beach wrote: »

No 'Outsorcing' at Nationwide. Everything is on house. The systems may be from the ark but the quality of the lending book is probably one of the best.

Only bad risks will complain.

I was talking about woolwich. Nationwide are my top rated lender!

Ian_Griffiths_Halifax

minimike2 wrote: »

I was talking about woolwich. Nationwide are my top rated lender!

I almost spat my coffee out when I saw that. That's made my day :rotfl:

Len_Beach

I've got to admit, Nationwide do have a bad habit of doing a U turn on their decisions. If it went to DIP & a valuer was instructed, unless their was an issue with proofs or the valuation, how did they justify pulling the plug?

Good old Nationwide.

Chris_Nowak

Len_Beach wrote: »

I've got to admit, Nationwide do have a bad habit of doing a U turn on their decisions. If it went to DIP & a valuer was instructed, unless their was an issue with proofs or the valuation, how did they justify pulling the plug?

Good old Nationwide.

The point is they are not required to by any code of practice I know, more's the pity.

It's a shame that mortgage lenders application processing isn't governed by some such code. Maybe this is one the FS ombudsman should look at.

Dan_Collins_2

I have never had an issue with Nationwide. U-turns will become an issue with more and more lenders.

Lally

Shiiiiit, I am going through an application with the Woolwich at the moment. Wel, my IFA is. I hope it all goes to plan!