Help Me Please Overcharged On Debit Card

exel1966

moonrakerz wrote: »

If you book a ticket on the BA website it comes up with a total price including taxes charges, etc, etc etc - any fuel surcharge is in that price, what you see is what you pay.

No it's not ;-

"The price quoted excludes a surcharge that will be levied if you pay by credit card".

NickX

exel1966 wrote: »

Businesses just wouldn't be liecenced and able to operate if they were acting unlawfully as you suggest.

Hold on, Businesses (and some multi-national ones at that) DO operate unlawfully on a regular basis. Just watch BBC Watchdog for evidence of this.

British Gas, for example, have been exposed as using sales techniques that involved lying to customers to pressure sell them to move energy providers.

I only the other day had a caller at my front door from a well known telephone supplier giving me a pack of lies suggesting that he was an engineer from BT. The front door closed pretty quickly :mad:

With regard to Ryanair, this is not currently illegal, but is certainly a very sharp practice and the regulatory bodies are dragging their heels in clamping down on this.

I fully agree with JimmyTheWig that the example of "free sausages" is a complete con in the same way as Ryanair's Debit\Credit card charges.

If they could get away with it, they wouldn't disclose these charges at all, the only reason they are shown is because they would be fined if they didn't.

Just because a company is well known or is large does not mean that they will not operate in an unlawful manner, you have to have your wits about you all the time these days, do NOT rely on leglislation to sort you out.

Excel1966 I think our disagreement here is one of terminology, you think that a "con" must be an illegal practice, I don't think so. Not really very far we can go from there aside from agree to disagree.

exel1966

NickX wrote: »

Hold on, Businesses (and some multi-national ones at that) DO operate unlawfully on a regular basis. Just watch BBC Watchdog for evidence of this.

British Gas, for example, have been exposed as using sales techniques that involved lying to customers to pressure sell them to move energy providers.

I only the other day had a caller at my front door from a well known telephone supplier giving me a pack of lies suggesting that he was an engineer from BT. The front door closed pretty quickly :mad:

With regard to Ryanair, this is not currently illegal, but is certainly a very sharp practice and the regulatory bodies are dragging their heels in clamping down on this.

I fully agree with JimmyTheWig that the example of "free sausages" is a complete con in the same way as Ryanair's Debit\Credit card charges.

If they could get away with it, they wouldn't disclose these charges at all, the only reason they are shown is because they would be fined if they didn't.

Just because a company is well known or is large does not mean that they will not operate in an unlawful manner, you have to have your wits about you all the time these days, do NOT rely on leglislation to sort you out.

Excel1966 I think our disagreement here is one of terminology, you think that a "con" must be an illegal practice, I don't think so. Not really very far we can go from there aside from agree to disagree.

Watchdog on the whole Is not an unbiased programme, just as C'4's Dispatches so called revelations about dodgy practices isn't. I don't believe all I hear/read. I'm not saying that the things you mention don't happen, but I prefer to remain unbiased about these things just as I do about Ryanair.

The regulatory bodies are dragging their heels simply because Ryanair are not acting unlawfully/illegally or by any other term as they advise all their customers that they will have to pay to use cards, just as BA and hundreds of other airlines do, therefore nothing can be done at this time until such legislation is ammended.

Agreed to disagree and as Andy pointed out, Another Ryanair Thread !!!

NickX

exel1966 wrote: »

Ryanair are not acting unlawfully/illegally or by any other term as they advise all their customers that they will have to pay to use cards, just as BA and hundreds of other airlines do, therefore nothing can be done at this time until such legislation is ammended.

Well do BA etc actually charge a fee for multiple flight legs and multiple passengers being booked in a SINGLE transaction ?

Its not the charge that really bothers me, its this duplication of charges that I feel is not proportionate to the admin required to process the transaction.

I have a feeling that it may get challenged as a Class action in the same way as the unfair Bank Charges were.

NickX

exel1966 wrote: »

Watchdog on the whole Is not an unbiased programme, just as C'4's Dispatches so called revelations about dodgy practices isn't.

Well sure they want to make a program that is sensational to get ratings, however when you see undercover cameras in sales training sessions and new recruits being told "Just lie, say anything to get the sale" the evidence is there and cannot be disputed.

I have had a lot of personal experience with the Energy and Telephone companies attempting to get me to switch and the techniques that some of them apply are absolutely disgraceful, I can see how the elderly and vulnerable are getting ripped off by this.

Yes there is leglislation to control sharp sales practices, but to be honest it is close to useless when faced with a bully of a salesman demanding that you sign up for something that you don't understand.

They actually make me mad :mad: (even more than call centres) and I have got into a few confrontations with these people.

michellepryor

Thanks to everybody who replied to my dillema, my fare was for two people return so thank you to the person who told me that the charges are per person/per leg,.i.e 4 charges for this particular transaction. i had to fly with ryanair from stanstead for this flight so i did not look for comparison prices beforehand, however most of you have presumed that it was a cheap flight which considering i am travelling mid oct it definately is not. had i have realised that they charged the same for debit cards as credit cards i would have paid on my cashback card, my fault for not looking in detail at their charges beforehand, i think 99% of customers would presume that debit card fees would be much lower. WE MUST NEVER PRESUME!!! :eek:

NickX

michellepryor wrote: »

i think 99% of customers would presume that debit card fees would be much lower.

Debit Cards used to be cheaper than Credit Cards.

Ryanair recently increased the Debit Card fees to equal those of Credit Cards with the exception of Visa Electron.

At least you know for next time.

Have a nice flight anyway :beer:

michellepryor

Thanks Nick, i will read the smallprint next time!!!