Ryanair "cancels bookings through screenscrapers." The FlightChecker ISN’T affected

Alfie_E

MSE_Martin wrote:

I’ve been talking to a member of its Board to try and sort this, and it may take some time, but here’s hoping.

Why? Why bother with such an ungrateful, perpetually adversarial and consumer-unfriendly company? If they don’t want business sending their way, leave them be. Even if they agree, for the moment, to let you scrape their website, why should you sit there waiting to see if they change their mind, with court papers turning up at MoneySaving Towers?

pottytspot wrote: »

we now find that the payment for the attempted booking of the flights has been taken out of my account...FLIGHTS we didnt know we had paid for.....at no time was there any on screen intructions saying payment being processed, or completed ??????

Go to your card issuer and explain what has happened. It would be helpful if you have a screen grab or printout of a failed attempt, but it’s not essential. Insist that your card issuer reverse the payment.

Teknophobia

Totally echo what Raspberry Fool and Alfie E said. I've been saying for some while now that it wont be long before they charge you extra for oxygen onboard!

They lost me as a customer the day they introduced fees for priority boarding, and let the mums and toddlers go to the back of the queue.

Watching some poor mum with 3 kids (1,3 and 5) and a pushchair trying to get on a packed plane behind everyone else, then despairing as she couldn't find 3 seats together, was absolutely disgraceful.

greyteam1959

Teknophobia wrote: »

Totally echo what Raspberry Fool and Alfie E said. I've been saying for some while now that it wont be long before they charge you extra for oxygen onboard!

They lost me as a customer the day they introduced fees for priority boarding, and let the mums and toddlers go to the back of the queue.

Watching some poor mum with 3 kids (1,3 and 5) and a pushchair trying to get on a packed plane behind everyone else, then despairing as she couldn't find 3 seats together, was absolutely disgraceful.

Kids of that age are NOT ALLOWED to sit on their own for safety reasons.
:eek:

MSE_Martin

Hi folks,

Thanks for the feedback above, actually we've found some light at the tunnel here and are working with people.

As for 'why bother with ryanair'... .simple

If you know you're getting no frills, when it has sales, and you play the system its flights are incredibly cheap and very popular. Of course any varience from teh norm and its starts to become a problem.

Engadine

It would appear that Ryanair have cancelled somewhere in the region of 2,500 flights so far this week, seemingly there are no reported incidences in the UK so far

http://www.travolution.co.uk/Articles/2008/08/15/1635/Ryanair+axes+2%2c500+%27scraped%27+tickets.html

ynot2005

technophobia, yes i see poor mums and kids getting stressed out all the time, they wont pay for priority boarding and try and blag there way by storming to the front of the queue and try and harras the gate staff

another scam is one parent pays for priority and then armed with clothes, chuck them on seats and get stroppy with those who have paid for priority boarding who want to sit on one of their blocked off seats

or go for the cabin crew as soon as they enter the cabin with demands which is their right to sit together

if your kids are so precious to you, then pay for priority boarding, i see it all the time families with young kids who simply will not pay to get on first, and get all worked up when the seats together are going quick

ynot2005

[FONT=Arial, Helvetica, sans-serif][SIZE=-1]Ryanair announced yesterday that its decision to cancel reservations made using third-party websites will take effect on August 26. The statement comes despite reports that it has already cancelled 2500 tickets since Monday.[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-1] The budget airline said last week it would not honour 'unlawful' bookings that are not made on its own website and its telephone reservations line. It accused what it has called screen scraping websites of levying 'unnecessary' handling charges, of failing to provide up-to-date flight information and of delaying access to the airline's own website by its customers.[/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-1] Sinead Finn, Ryanair's director of commercial revenue, said at a news conference in Barcelona yesterday that the decision will be implemented two weeks from last Monday (August 26). She said passengers affected will be reimbursed. [/SIZE][/FONT]
[FONT=Arial, Helvetica, sans-serif][SIZE=-1]However, there are suggestions that the action would be in breach of EU denied boarding regulations and could face legal action, in the UK and abroad, should it implement the decision. We still think that it is a publicity stunt, as the airline would upset passengers and lose revenues at a time when it can least afford it. Time will tell if we are right.[/SIZE][/FONT]

Saint_Chris

another scam is one parent pays for priority and then armed with clothes, chuck them on seats and get stroppy with those who have paid for priority boarding who want to sit on one of their blocked off seats

i hate this one, so much that i do actually move the coats and bags and sit in the seats.

well why shouldn't i

ynot2005

and why not saint chris!, this particular family had it planned so well, they joined the queues just at the right time as the queue started moving,dad went with 2 kids to the back of long non priority queue, mother went clutching clothes and got on nice and early.

she took up postition kneeling on one of the seats , in a kung fu pose with arms outstreched to to cover 3 seats and one on the other side of the isle, and being bi -lingual she managed to stand her ground with ease

ryanair dont help themselves with the mess which is boarding and seat allocation, but its the passengers who are the real problem,

dont get me started on old folks who wander around looking lost and always at the front of the queue, thats where the confusion is, the arguments are at, the front of the queue

its always so nice and calm at the back of the queue, everyone seems to understand there is a boarding system, no pushing , no elbows, no language problems, and when the chancers, families with young kids, the elderly get sent to the back of the queue, because the blagging failed

yes you guessed it, they dont know where it is!, and off we go again, more grief.

Microstar_2

ynot2005 wrote: »

ryanair dont help themselves with the mess which is boarding and seat allocation, but its the passengers who are the real problem,

Well, it looks like the bonkers boss of Ryanair is doing all he can to get rid of the 'problem'.
Thank God I have a decent enough income to travel on proper airlines and not this shambling outfit. Entertaining to read about though!