New UPVC Windows - Drainage Issue

Pete_G_3

Hi,

Had the windows replaced in my house a week ago and all seemed well...until the monsoon hit this weekend.....:eek:

A few windows started leaking around the internal beading - a couple had just a slow drip, but one quite had a lot of water seeping through.

I phoned the installer, who promptly attended and told me the drainage was the problem and he would sort it.

He has drilled through the underneath of the window opener creating drainage and drilled matching hole on the outside of the base of the frame.

Is this solution acceptable? I carefully chose the windows/glazing based on u-values/ratings and it just seems a bit ham fisted (and possibly not energy effecient!) to just drill through like this.

I've attached a pic below;

Cheers for any help/advice,

Pete

thebaldwindowfitter

not good the wide slotted hole is the drainage hole which will have been done while manufacturing this cannot have been done properly hence why water isnt coming out of there too.those holes will make very little difference to u values but they have made a mess of the bottom of the sash were they have drilled right through the rubber draught seal

Pete_G_3

Thanks for the response.

So, do you think its probably a manufacturing problem with the drainage system perhaps?

If so, should I just ask for a replacement?

Cheers for your help.

thebaldwindowfitter

the drainage hole were the glass sits must be blocked by something or not done properly .the fitter has made a mess of the sash i wouldnt have done what he has andwould ask for it replaced

Pete_G_3

I'll speak to them tomorrow and see what they say....

Thanks for the input!

thebaldwindowfitter

and also ask that all the others be checked.was this a double glazing company who installed these or did you get the windows and pay an installer

Pete_G_3

It was a double glazing company, so windows sourced and installed by them.

Alias_Omega

thats a right mess, company that made them probably wont accept them now as they have been modified..

paddy's_mum

I'm no expert on windows but your picture intigued me. We had good quality double glazing installed a couple of years ago which have been no problem whatever so I went outside to check on how ours are made - yes, in the rain so how's that for devotion to the mse cause?

None of our windows have slots or drainage holes like that, and certainly nothing rammed in with a drill!

In your shoes, I would be taking that picture to an independent d/g firm in your area and asking for their comments and if they indicate that this is not the norm, my next stop would be to the local Trading Standards office. New d/g windows surely shouldn't leak within just a few days? Perhaps you could ask a friend or two if you can examine their windows?

Pete_G_3

Thanks for going out in the rain! It's appreciated - in fairness I think you'd have to wait a pretty long time for a dry spell I suspect....

I've got the installer coming around in a short while - I reckon it's time for a frank discussion.....

Thanks for the input.

thebaldwindowfitter

paddy's_mum wrote: »

None of our windows have slots or drainage holes like that, and certainly nothing rammed in with a drill!

they should have the long drainage slots in or at least a series of small holes at the bottom of the sash to allow drainage .but they shouldnt be done as pete_g s have been done