Books for Children

sterobbo25

I saw an offer in a TV mag last year, for the complete works of Roald Dahl for £4.99 so I took it up, it turns out it was with a book club called Books for Children, one of these clubs where you have to purchase 4 books in your first year of membership.

I got an unsolicited call one day from Books for Children's collecters edition team offering me the Famous Five collection, paying it off monthly, and they said this would satisfy my 4 books in the year obligation. As I was a big fan of Enid Blyton as a child, I thought a bit of nostalgia would be nice and took the offer up.

Some months later, I got a letter saying I hadn't satisfied my 4 books obligation, I rang them up to be told that the collecters edition team was entirely seperate and that they had lied to me. I spoke to the collecters edition team, and told them I was returning the books and I wanted a refund, to which they agreed. I returned the books via their courier service at the beginning of July, now they are claiming to have not received them, this coming after they referred me to a debt collection agency, after having agreed to refund and cancel the agreement.

Meanwhile, the normal book club have invoiced me for 4 books, their monthly 'Editors Choice' books. 3 of which have never been delivered to me, the other one I arranged for a returns label to be sent out for, 6 weeks ago. This label has not arrived. Now I have received an invoice for £62. Can someone please provide a template so I can demand that they cancel the contract outright due to the incredibly poor service and lies? I have tried to call them, but am constantly getting the message that the queue is over 20 minutes.

sterobbo25

Any ideas anyone, please?

mookie

I decided not to bother with an offer I was interested for a set of books, I googled BFC for reviews and found several people like yourself who have had problems. http://www.ciao.co.uk/Books_for_Children__5111594

Sorry I cant offer any help but you may get an idea of how best to get the account closed down from that link.

sterobbo25

Quick update:

Over the past 8 weeks, I have been told by 4 managers that I am receiving a refund for the Famous Five collection and that my account was now closed and any outstanding balance wiped. I called again today after receiving an emailed invoice saying I still owe them money. The manager I spoke to has now said that the account can't be closed until I have satisfied the 4 book criteria.

Apparently none of the managers I previously spoke to have made any notes, and the guy I spoke to today doesn't know if the company records and stores call. Can anyone explain the laws regarding this please? Also, they are now saying that I retained the 5 Famous Five books that had been paid for and no refund is due. I am at my wits end with these clowns. Can anyone advise me where to go from here please?

hollydays

Have you tried speaking to the courier service?
If you took a note of the Managers name,ask to speak to that MANAGER AGAIN,OR GET THEM TO CALL YOU BACK. OOPs caps

Buttercup.x

Oooh no I recently joined them for the R Dhal Books im awaiting an order that was sent on the 29.09 tut what have i gotten myself into