comet"restocking" fee

fruity1_2

Who said anything about 'Try before you Buy' kr15snw! If I purchase something and change my mind when I get it home, I take it back no matter what it is. Never had a problem. Obviously there are items that are excluded and you have to be decisive. The worst products are those that are sealed in thick suctioned packed plastic that you can barely cut open, like door locks and handles for example. DIY stores wont take them back when the customer has realised, on opening, they've purchased the wrong size. That's a hard leason to learn and costly expereince. Be clever, say you are buying it as a present and if it's not suitable, wrong colour, can you bring it back, most stores are symphatetic.

Bamber19

kr15snw wrote: »

If the box has been opened they cannot sell it on for full price. Hence they wont give you a full refund.

They're perfectly entitled to sell it at full price if they want.

Pennywise

Sooler wrote: »

That's what the stores tell you, but they do, they just stick the box back together with tape. Argos do this.

More fool you if you accept it. Whenever we've been given something that has clearly been opened and resealed, we simply refuse to take it - they have a choice of giving us a new unopened item or a refund - they usually find an unopened one! You have to be assertive.

marleyboy

Bamber19 wrote: »

They're perfectly entitled to sell it at full price if they want.

True - but still they are less likely to sell if at full price in that condition, most would say "no a brand new unopened one please."

fruity1_2

An open box does not mean damaged/shopsoiled,etc; and if it has been used/repaired/damaged, etc; then that has to be displayed as so. If I was purchasing goods and the box has been opened, I would inspect it before purchasing and making the Manager aware. Personally, I would check the contents whilst in the store anyway, rather then find out they were damaged when I got home and have to return the item. I want to inspect the goods I'm intending of purchasing whatever it is, boxed/ bagged or rolled up.

marleyboy

I wouldnt pay full cost for an item in an opened box..no matter what the reasons they have for it being opened, or whatever length of time it "left the box", effectively its been opened. NO different to buying unopened "sealed" boxes of cereal or tinned food. Wether all the items are still in the box or not. A customer would opt for a sealed box. Or a discount.

fruity1_2

marleyboy wrote: »

NO different to buying unopened "sealed" boxes of cereal or tinned food. Wether all the items are still in the box or not. quote]

:huh:

gazfocus

lin473 wrote: »

That is quite correct.
However most reputable companies will offer refunds for change of mind.
It is good customer service.

Doesn't it say in the Sales of Goods Act that you have the right to return an item for ANY REASON during the first 7 days?

sweep9

gazfocus wrote: »

Doesn't it say in the Sales of Goods Act that you have the right to return an item for ANY REASON during the first 7 days?

Only on the distance selling part (If you bought it online or over the phone and had it delivered). If you buy directly you can only return items proved to be faulty.

deanos

It does state at the tills about the restocking fee and also in the little leaflet they staple the receipt to, if the box is still sealed then you get a full refund.

So the moral of the story is to seal the box up and deny opening it if they ask