PALS - Patient Advice and Liaison Service

Savvy_Sue

What stars they are!

Have been phoning my hospital consultant's secretary several times a week throughout October to try to get a form completed for the DVLA. Eventually phoned and emailed PALS and very quickly had a phone call from them. Later that day the consultant's secretary phoned to say the form was being faxed to the DVLA!

I believe every Primary Care Trust has to offer a PALS service: my understanding is that it's meant to offer an alternative to making a formal complaint, which I've been on the verge of making on several different occasions! Although they don't have a lot of formal clout, they seem to get things done and if they can't they know who to refer your problem to!

The DVLA have been pretty helpful so far, as well!

Lady_E

Have to agree with Savvy Sue . The PALS service at the hospital I was treated at were amazing , managing to locate my file from ten years ago before I was married and finding the current location of the Consultant who treated me. Fab people and quite friendly . WELL DONE Whittington Hospital, London .