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dell a920 not printing, help me

mrs_angry
mrs_angry Posts: 608 Forumite
in Techie Stuff
:mad: :mad: please help my printer wont print it has the jobs lined up but when i click on printer it says this

the application or DLL H:\windows\system32\spool\drivers\W32X86\3\DLBKGF.DLL is not a valid windows image.Please check against you installation diskette:confused::confused::confused::confused::confused::confused::confused::confused::confused::confused:

PLEASE HELP ME

Comments

  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Have you tried reinstalling the printer?
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • iviv
    iviv Posts: 572 Forumite
    Also, if you go into 'My Computer' does it have a H: listed? If so, is it a CD drive or what?
  • mrs_angry
    mrs_angry Posts: 608 Forumite
    espresso wrote: »
    Have you tried reinstalling the printer?

    yes but it says it cant because its in the middle of doing something:mad:
  • mrs_angry
    mrs_angry Posts: 608 Forumite
    iviv wrote: »
    Also, if you go into 'My Computer' does it have a H: listed? If so, is it a CD drive or what?

    yes it has an H listed and its a local disc:D hard disc drive
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    mrs_angry wrote: »
    yes but it says it cant because its in the middle of doing something:mad:

    Well you would have to cancel the print jobs in the queue.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • mrs_angry
    mrs_angry Posts: 608 Forumite
    espresso wrote: »
    Well you would have to cancel the print jobs in the queue.

    :confused: tried that as well wont let me cancel them:confused:
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    mrs_angry wrote: »
    :confused: tried that as well wont let me cancel them:confused:

    Disconnect the printer, reboot the system and then reinstall the printer.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • iviv
    iviv Posts: 572 Forumite
    Have you tried switching it off and on again?
  • mrs_angry
    mrs_angry Posts: 608 Forumite
    just wanted to say thanks to all:T

    unplugged printer, shut down computer then it allowed me to uninstall and reinstall

    nightmare ive had and i lost my documents that were there

    oh well problem solved

    thanks again:T :T :T
This discussion has been closed.
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