AXA home insurance / Crawford & co. Adjusters - complete nightmare

princess_loki

hi all!!

some of you may know that i was burgled back in march of this year and also how frustrated i have been with the way my claim has been dealt with.:mad:

i have today found out what has been happening...

my insurance is with my mortgage northern rock so initially i spoke to their claims hotline.

they fixed my back door quite quickly so that the property was secure.

they are underwritten by axa insurance who they passed the claim on to.

i received a telephone call from a craig armstrong who is the loss adjuster allocated to my case. he took full details during the telephone call and told me he would write to me and that i should then send all of my documents back to his address.

i waited a week for his letter and received nothing. therefore i started to telephone him on his office number which kept going through to voicemail. i left numerous messages. to the point that it was june and i still had no communication from him. the only address i had to send my documents to was axa in lancaster. i therefore sent my envelope there. still nothing...

obviously i continued to leave voice mail messages. a friend suggested re-sending everything by recorded post - which i did.

i then received a call from mr armstrong to tell me off for sending everything to the wrong address and that i was lucky axa had passed it on to him.:mad: :mad:

at this point i asked why i had no communication from him and he said he had sent 4 letters to me. i said i had not received them and then he confirmed the address - he had been posting them to number 35 ...... road. so i pointed out that that was the wrong address and that every single item of my paperwork had the correct address at the top (either printed or handwritten).

guess what..... he then said that he would write to me!!!! so been waiting over a week again and would you believe it today my neighbour from number 34 popped over (thankfully he knows my surname) with a letter - from mr craig armstrong!!!

so finally after about 5 months i might be getting somewhere...........

sorry for the rant but this has been really upsetting me and i feel i have been mistreated and totally ignored by a company that i pay to 'protect me'.

needless to say this has caused me sleepless nights and much upset...

i have complained to northern rock and axa insurance but don't for one moment think that they really care.....