Southern Electric/Ebico

MothballsWallet

I recently switched gas and electricity from npower to Ebico: the transfer went smoothly with no problems (unlike my Powergen to npower switch the year before).

Now, I asked Southern Electric (SE; the local agent for Ebico for W. Midlands) if I could go to single-rate billing from Economy 7, but I needed my meter changed.

This was set for Monday gone, and I had arranged with friends to let the engineer in. So, they waited all day but no one knocked on their door (I had asked SE to put a note in the engineer's job file to go to my friends' house and knock for them). However, he had put a card through the door to say that the job was cancelled

I called SE, and explained the situation to them: my friends had kindly waited in all day for the engineer, but no one knocked. SE confirmed that the note was on the job file, and passed the case to a manager to investigate and have the appointment rearranged to be done ASAP.

Today, I received an email from the lady who is looking after this for me to confirm that she is looking into the case.

I will post updates as we go.

MothballsWallet

Update: so, they sorted out a new appointment, the meter was changed and I got a 20 quid discount for a missed appointment (the area supervisor from e-on even came out to check that the job was done properly: perhaps the 20 quid comes out of his bonus payments for the year?).

pinkshoes

Can't stand Southern Electric. Every time I try and pay the bill online, the web page is either down, or I get through the payment bit, type in all my card details, then on the final "Pay" click, it then comes up with "there has been an error, please try again later" message!!

And then I try and phone them, but I give up after 15 minutes and no one answers.

I emailed to ask why their web site and payment is so rubbish, and why no one picks up their phones, but guess what?? they didn't answer!

I'll be changing supplier when SE finally let me pay my bill!!