Broken phone-not fixed!

renegade

Hello, can anyone offer any advice on this problem.

My granddaughters mobile phone was broken, as it was still under guarantee she took it back to CPW , it was in the shop for repair for 14 days, when she collected it she waited until she got home to check it, and the screen was still not working, she couldnt get anything up although the lights on the 'keyboard' were all lit.
What is the next thing to do, take it back and complain and give them another chance to repair it/demand a replacement/seek compensation?
anyone else had problems with this company?

Sssssss

amazes me how phone shops keep doing this, clearly the phone sat on a shelf for two weeks and has not been repaired.
I would go back to the shop and speak to the manager, if that's not possible then give them a call, failing that head office.

markelock

they should also be able to provide a receipt or audit trail of the phone and it's whereabouts, what repairs were carried out, who checked it and when I presume?

nellytheelephant

What was wrong with the phone originally? x

Sssssss

nellytheelephant wrote: »

What was wrong with the phone originally? x

clue - and the screen was still not working

nellytheelephant

Ahh, it was in there somewhere

I was mostly wondering how it came to be broken? Was it dropped or anything? Or one of the typical screens where they're just suddenly kaput! x

omen666

Sssssss wrote: »

clue - and the screen was still not working

Not necessarily as the OP said the lights now work on the keys.

Some sh1tty 4rse people on here that respond and then try and hide their sarcasm with a smiley

Sssssss

omen666 wrote: »

Not necessarily as the OP said the lights now work on the keys.

Some sh1tty 4rse people on here that respond and then try and hide their sarcasm with a smiley

well come and lick it clean :rotfl: :cool: :rolleyes: :j :mad:

mdbarber you should be on you way to the postoffice