Eon - Are your monthly direct debit payments reasonable?

ireneski

I've just had words with them about this. We upped our payment to £80 per month for electric which we pay by standing order. We then had a letter saying we were in arrears and demanding £95. As the next meter reading isn't until Sept, how did they know this? Got in touch... "Sorry you're not in arrears". Today we had a letter saying that they were sending us a payment card. When I rang them apparently the last person I had spoken to had cancelled our standing order with the bank. Their system I was told, doesn't acknowledge standing orders, so even if I reinstate the payment we will still get these letters. I said I didn't want to pay by DD as they overcharge and why should they be earning the interest off my money. I told them if they didn't sort it out I would be switching... to another supplier.

My gas (ch and cooker) is about £90 per month/electric currently £80.. I live in a 4 bed detached not bloody Buckingham Palace

lauren_1

When we switched to e.on our dd's were £88, after 6 months we were allowed to reduce this (and got £200+ recredited) we reduced it too £45 then £52 and now its £72 i think (will paste a copy of the payment history just to check)

Magentasue

I've always been able to reduce my eon payments by logging in and changing the direct debit.

openpen

Many people forget that when paying by direct debit and on dual fuel, Eon discounts their bills by 9% - on what people are saving each year, would they get this in interest in a bank ? Nope - and this is where the incentive lies with eon and most of the other energy suppliers !

Too much is said about 'they're not earning interest on my money' etc etc - if you discuss your direct debits and take a moment to understand how they are calculated then people would understand that there is no intention to earn 'interest' - there is just a CALCULATED process to make sure people don't get into debt !

amtrakuk

My DD with Eon is 60.00 a month that includes electric heating, cooking ad hot water. Am building up a credit now as I know in winter i use an average of 90-100 a month with the heaters on.

dellxps

I'm pretty certain that energy companies aren't allowed to earn interest on credit amounts on customer's accounts. As people have said on these forums in the past, more people are in debit than in credit.

I know E.ON proactively try to make sure customers don't have huge credits on their account (the reason for trying to make sure the balance on an account is £0 at the spring review). The reason for this is because it gives a false impression of how much money the company has.

Angua2

Hiya!

Just for info/comparison's sake: I've £36/mo/dd with E.on - more than enough for my monthly electric (i've immersion hot h20)....have credit in summer months and it balances during winter.

watchingthepennies_2

I had a problem with eon a while back where we were in debit over the winter and they hiked payments up to over £130pm. Since then kept a close eye on it, rang and asked them to reduce it to £90 pm and they refused and said the system wouldn't let them go that low. I've got an online account and have added extra meter readings and this has subsequently let me reduce the DD payments online. Now paying £89pm and still £100 quid in credit!