Nationwide offer £30 compension (re ISA transfer started in mid April)...............

ed123_2

......they call it " a gesture of goodwill for the inconvenience that I have suffered".(I know what "gesture I would like to give them)..they say I can escalate my complaint to their Member Service Department and according to the "A complaint" booklet they sent with the letter this could take another 56 days.......all this after numberous phone calls, e mails, letters (including one to the MD) not sure if I should carry on (as they now say they have opened it-no cert/cheque yet!!) or leave it:eek:

Hungerdunger

I'm in the same situation as you - except they haven't offered me any compensation.

As you won't have lost any money because of the delay, I'd say accept it and move on. We've probably both wasted enough time on it between us.

Milarky

ed123 wrote: »

......they call it " a gesture of goodwill for the inconvenience that I have suffered".(I know what "gesture I would like to give them)..they say I can escalate my complaint to their Member Service Department and according to the "A complaint" booklet they sent with the letter this could take another 56 days.......all this after numberous phone calls, e mails, letters (including one to the MD) not sure if I should carry on (as they now say they have opened it-no cert/cheque yet!!) or leave it:eek:

It's very important to state that an issue is a 'complaint' at the outset because doing otherwise - and refraining from complaining until they (in this case Nationwide) write to you and you remain dissatisfied - allows them to 'stop the clock' (up to 56 days) until you do complain. IF you complain at the outset they know the clock is ticking and you can threaten them with the Ombudsman service. This shouldn't make any difference at all in a decently run organisation - 'informal' complaints should be addressed with just as much attention as 'formal' complaints but Nationwide (and many others) appear to be taking a tickbox attitude to customer service - which is deplorable.

trashcan_2

My Mothers Transfer came through this week after 4 1/2 months. There was no answer to my letter of complaint, and no compensation. As POA for her it had me very worried and I shall be writing again.

JIMBOBC

As a comparison I got £50 relatively easy from A&L and my wife got £25.

edda

I think that the difference between a normal run-of-the-mill company and a five-star service one is how they cope when something goes wrong. Anyone can look good if things are working.

If Nationwide had been honest from the start (and we're talking about over a year ago), they wouldn't have created so much ill-will with customers, the media etc.

They could try to redeem the situation and make the same standard offer of compensation to all those affected - not just certain ones whose case is looked at by certain staff. :mad:

National Savings slipped up a few years ago with Premium Bond purchases being taken out of the account twice. They immediately gave £50 to all those affected; wrote to them; and looked at those cases where a bigger problem was caused. Result - no bad press and customers who didn't have to complain to get the matter sorted.

Cozworth806

Natonwide CS is a shambles.
They may be the flagship mutual society but it gives other BS's a bad name.
But then I had more hasse with Chelsea and Nationwide opening two year bonds than I did with B&B and A&L, so its not uncommon.

Can't remember much I got but it may have been about the same. Chelsea offered £75 IIRC

YorkshireBoy

JIMBOBC wrote: »

As a comparison I got £50 relatively easy from A&L and my wife got £25.

I received £325 from A&L for a 6-7 week delay (and miscellaneous other incompetences). Aim high!

bristolleedsfan

YorkshireBoy wrote: »

I received £325 from A&L for a 6-7 week delay (and miscellaneous other incompetences). Aim high!

And there was a few of us thinking that we did well getting 100.00/125.00 from N/W.

JIMBOBC

YorkshireBoy wrote: »

I received £325 from A&L for a 6-7 week delay (and miscellaneous other incompetences). Aim high!

Flipping heck how did you get that! Well done!:beer: