Not so "Sweet Dreams"

Tim_Deegan

macman71 wrote: »

Hi Forum

Just wanted to let you know what happened next. Consumer Direct suggested we try going through the credit card company that we used to buy the mattress with. They were very interested at first, but when we sent all the corresondence, they went cold on us, and fobbed us off. Not interested. So we tried our local Trading Standards, who were VERY interested in the attitude of the credit card company. They said they would look into it for us. Well I just took a call 5 minutes ago from Dreams PLC head office, and they are now VERY VERY SORRY, if my wife and I can make our way to the nearest Dreams branch, and choose a new mattress to the same value, they will arrange to have it delivered at our convenience.

So my message is know your rights, stay calm, record everything, and never give up! It's what they want you to do, so they can get away with ripping off the consumer. Don't get me wrong, there are many companies that look after their customers properly, but some seem to be too interested in profits over morals and ethics.

Thanks for your help, I'm now twice shy, and hope to avoid these situations in future!

You may be pushing your luck, but try and get a refund, then buy on line. You will get far more for your money.

macman71

Tried that Tim, no, replacement to original value was their only offer. I must admit I'm glad to see the back of it.

Cheers anyway

Mac

Tim_Deegan

macman71 wrote: »

Tried that Tim, no, replacement to original value was their only offer. I must admit I'm glad to see the back of it.

Cheers anyway

Mac

In that case make a list of the ones you like, then get back to me, an I will check them out for you.