Abbey Zero

bethanyrayne

I have heard a lot of comments about bad CS at Abbey so i thought I would post my own experiences.

Applied for Abbey Zero and got my agreement within 10 working days.
Signed, returned and card received within 5 working days.
Initial limit was set at £1000 too low for what i wanted.
Wrote to underwriters at:

Credit Card Underwriters
Abbey House
AAMG15
210 Grafton Gate East
MK9 1AN

enclosing card statements from other banks showing a higher limit.

Within 5 working days they had increased my limit to £4500 and I was well satisfied.
Had to ring them again for minor online problems and the service I received was top notch. Well happy and as long as they don't emulate MBNA in the future I will be happy to call myself a happy Abbey customer for a long time into the future.

Well done Abbey
National and Santander
Glad you ditched MBNA (loan sharks)

NickX

Glad you are happy, but make sure you clarify your 0% promotion end date - see my latest post on this thread :

http://forums.moneysavingexpert.com/showthread.html?t=882317&page=5

bethanyrayne

NickX wrote: »

Glad you are happy, but make sure you clarify your 0% promotion end date - see my latest post on this thread :

http://forums.moneysavingexpert.com/showthread.html?t=882317&page=5

Hi Nick

Became aware of this problem a short while ago and hamiltonL saying it was from the beginning of the month application was received. I agree this effectively makes it a 5 month offer and not 6. However, from my own personal position this was a minor annoyance although I can see how it makes a big difference to some people and would not like to say anything that would trivialise your or their arguement.

BTW I would like to wish HamiltonL the best of luck for his future F1 career.

HamiltonL

Thanks. Well I'm Hungary for success this weekend!

Usually if you're nice, the underwriters will increase the limit like they did with Beth's account. I don't think they would appreciate a mass rush of appeals though.

I expect the 0% expires when Big Ben chimes for 2009.