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Need Help again, going very slow.
Jake'sGran
Posts: 3,269 Forumite
in Techie Stuff
I printed off two lots of advice from the last time I asked for help with this.
One was from WOMBAT and the other is a 2 page list of thing to do after booting in Safe Mode and the last line of that says "Last edited by Browntoa 10-07-2007". I am not sure which to start using.
My computer is running very slowly and pages take a long time to load. A week ago it was fine so it must be something I have done or maybe it's a virus but only a couple of days ago I noticed on a copy of one of my emails that someone sent back to me it said it had been checked for viruses and none found. I have run Hijack This and the list is as follows:
If anyone has time to peruse it perhaps they could say if there are any obvious problems:
Very sorry, I will have to come back as I cannot right click on the
list. Last time I was able to copy it so looks like I have another
problem.
One was from WOMBAT and the other is a 2 page list of thing to do after booting in Safe Mode and the last line of that says "Last edited by Browntoa 10-07-2007". I am not sure which to start using.
My computer is running very slowly and pages take a long time to load. A week ago it was fine so it must be something I have done or maybe it's a virus but only a couple of days ago I noticed on a copy of one of my emails that someone sent back to me it said it had been checked for viruses and none found. I have run Hijack This and the list is as follows:
If anyone has time to peruse it perhaps they could say if there are any obvious problems:
Very sorry, I will have to come back as I cannot right click on the
list. Last time I was able to copy it so looks like I have another
problem.
0
Comments
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Does it let you CTRL+C to copy and CTRL+V to paste?0
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Do you have any 'cleaners' on your system? Ccleaner, EasyCleaner, etc..? They're quick and easy to download and use: you can use them on the default options. If not, they're worth getting. If you can't/don't want to, then you could use the windows one.
Clean what you can, then do what thomas said to help you post the hijackthis log (run it again after cleaning). Are you copying from an actual log created by hijackthis, or trying to copy the output from running it?
gl0 -
Do you have any 'cleaners' on your system? Ccleaner, EasyCleaner, etc..? They're quick and easy to download and use: you can use them on the default options. If not, they're worth getting. If you can't/don't want to, then you could use the windows one.
Clean what you can, then do what thomas said to help you post the hijackthis log (run it again after cleaning). Are you copying from an actual log created by hijackthis, or trying to copy the output from running it?
gl
Yes, I have got Ccleaner and it was part of the instructions last time after which my computer was good. Yes, I was trying to right click the actual log as created by Hijack This but still couldn't do it after having a break and coming back to it. Just now I discovered there are forums somehow connected to Hijack This and after registering and following their instructions I now have a list (from the Hijack This log) which is just a list of programs.
I was using GeekstoGo but it was too complicated so I got nowhere.
I will do as you say and come back with the copy of the log (I'm sure I was able to copy it by right clicking last time!). It's great being able to ask for help on here. I really appreciate it.0 -
thomas01155 wrote: »Does it let you CTRL+C to copy and CTRL+V to paste?
I'll try this Thomas and hopefully be able to post the log. Also, please see the other reply below. Thank you.0 -
Jake'sGran wrote: »Yes, I have got Ccleaner and it was part of the instructions last time after which my computer was good. Yes, I was trying to right click the actual log as created by Hijack This but still couldn't do it after having a break and coming back to it. Just now I discovered there are forums somehow connected to Hijack This and after registering and following their instructions I now have a list (from the Hijack This log) which is just a list of programs.
I was using GeekstoGo but it was too complicated so I got nowhere.
I will do as you say and come back with the copy of the log (I'm sure I was able to copy it by right clicking last time!). It's great being able to ask for help on here. I really appreciate it.
Back again. I still cannot right click but the odd thing is that when I do the following also pops up. It was done when I followed the advice on the Geeks forum. Does it help? --
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:01:44, on 02/08/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\WINDOWS\System32\cisvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\AOL\1154621884\ee\AOLSoftware.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe
C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
C:\WINDOWS\DELLMMKB.EXE
C:\Program Files\VoyagerTest\fts.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files\Netropa\OSD.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\WINDOWS\system32\wscntfy.exe
c:\program files\common files\aol\1154621884\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1154621884\ee\aolsoftware.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe
C:\Program Files\AOL 9.0 VRa\waol.exe
C:\Program Files\AOL 9.0 VRa\shellmon.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Common Files\AOL\Topspeed\3.0\aoltpsd3.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\NOTEPAD.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://127.0.0.1:4664/&s=--Fg6T02_rOd_zJAkS2aM9akZiw
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - !!02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
O2 - BHO: (no name) - !!53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [PC Pitstop Optimize Scheduler] C:\Program Files\PCPitstop\Optimize\PCPOptimize.exe -boot
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE NvQTwk,NvCplDaemon initialize
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] "C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE"
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1154621884\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [DSLSTATEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslstat.exe icon
O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\BT Voyager 105 ADSL Modem\dslagent.exe
O4 - HKLM\..\Run: [DellTouch] C:\WINDOWS\DELLMMKB.EXE
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Ad-aware] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe" +c
O4 - HKLM\..\Run: [%FP%Friendly fts.exe] "C:\Program Files\VoyagerTest\fts.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [RegistryCleanFixMFC] C:\Program Files\RegistryCleanFixer2008\RegistryCleanFixer2008.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [LDM] C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - HKCU\..\Run: [AROReminder] C:\Program Files\Advanced Registry Optimizer\ARO.exe -rem
O4 - HKCU\..\Run: [ccleaner] "C:\Program Files\CCleaner\CCleaner.exe" /AUTO
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O4 - Startup: Cyber-shot Viewer Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\VolumeWatcher\SPUVolumeWatcher.exe
O4 - Global Startup: AOL Broadband Assistant.lnk = C:\Program Files\AOL\Broadband Assistant\bin\matcli.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\npjpi160_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - !!08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\npjpi160_05.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: !!01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: !!1754A1BA-A1DF-4F10-B199-AA55AA1A120F} (InstallerBehaviorFactory Class) - https://signup.msn.com/pages/MsnInstC.cab
O16 - DPF: !!30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: !!31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: !!474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/20.10/uploader2.cab
O16 - DPF: !!49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: !!4E62C4DE-627D-4604-B157-4B7D6B09F02E} (AccountTracking Profile Manager Class) - https://moneymanager.egg.com/Pinsafe/accounttracking.cab
O16 - DPF: !!5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase370.cab
O16 - DPF: !!6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1188141920390
O16 - DPF: !!6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1188141856171
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://www.leaderphoto.com/XUpload.ocx
O17 - HKLM\System\CCS\Services\Tcpip\..\{A383C466-B7B7-4127-A8AC-89F54C92FC4A}: NameServer = 92.31.241.20 92.31.241.21
O18 - Protocol: bwfile-8876480 - !!9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - AOL LLC - (no file)
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Windows Defender (WinDefend) - Conexant Systems - (no file)
--
End of file - 11543 bytes0 -
Thomas, please see above with the list that resulted from the Hijack this log.0
-
O4 - HKCU\..\Run: [RegistryCleanFixMFC] C:\Program Files\RegistryCleanFixer2008\RegistryCleanFixer200 8.exe
Not sure about anything else, though I would happily get rid of various processes and programs.0 -
O4 - HKCU\..\Run: [RegistryCleanFixMFC] C:\Program Files\RegistryCleanFixer2008\RegistryCleanFixer200 8.exe
Not sure about anything else, though I would happily get rid of various processes and programs.
Yeah, the link in the hijackthis article I posted above for 04 entries comes up with this. Not the exact same program name/command, but doesn't look nice...
You have rather a lot of programs starting up at bootup too. I personally prefer to startup programs I want myself, and only let about four startup when I startup windows. I 'turn off' any I don't want to startup automatically in Start --> Run --> msconfig --> startup programs (or something like that: can't check right now since I manged to break my machine!
) Hmm.. yeah, maybe I'm not the right person to be giving advice! :rotfl: 0 -
You don't have a antivirus?
Try Avast http://www.avast.com/ or Antivir http://www.free-av.com/ or Avg http://free.avg.com/0
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