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New Laptop - Internet?

Drea
Drea Posts: 9,892 Forumite
in Techie Stuff
I just got a new laptop today (Compaq F765) and I'm trying to connect to the internet with it. I have Virgin broadband, not wireless. So I'm plugging the blue ethernet cable into my laptop but nothing is working :confused:

When I go to the control panel to try set it up there it asks me for a username and password but I'm pretty sure I've never had one to connect to the net...

Anyone got any idea how to get online?
Just because you made a mistake doesn't mean you are a mistake.

Comments

  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Which flavour of Virgin broadband? Cable or ADSL though a BT line?
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Drea
    Drea Posts: 9,892 Forumite
    It's okay, I got it to work! Sitting on my couch typing this on my lovely new laptop :) I phoned virgin and they helped me, I just had to turn the modem off and switch sides of the ethernet cable. Not sure why that worked but it did!
    Just because you made a mistake doesn't mean you are a mistake.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Drea wrote: »
    It's okay, I got it to work! Sitting on my couch typing this on my lovely new laptop :) I phoned virgin and they helped me, I just had to turn the modem off and switch sides of the ethernet cable. Not sure why that worked but it did!

    I hope that your impatience didn't cost you £1 per minute.
    The number to call is 0906 991 0001 and calls cost £1 per minute*.

    If you post a techie question in the future, give as many details as you can and save your money.
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • Drea
    Drea Posts: 9,892 Forumite
    It was free, there's a three digit number that you can dial from virgin phones for free :) But yes, impatience has always been my problem lol.
    Just because you made a mistake doesn't mean you are a mistake.
This discussion has been closed.
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