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NTLWORLD Changed my name!!!

Been off line for 10 days & after 3 long calls inc the infamous call centre in India, finally back, here we go.
Opened the machine, signed on as usual, but suddenly everything was coming up Error 691 invalid username, password not known. Nothing had been changed my end. But now my username is changed without my knowledge. Why & what for.
Has anybody else experienced this behaviour with NTLworld? Email is still off, when I looked at the setting they hadn't been changed from what they had always been, so I suppose I'll be on the blower burning fivers down the phone.
On second thoughts the email must be sort of working as I have a survey from NTL to my new identity, but I can't email out.
Dhuh is it time I changed ISP?
This discussion has been closed.
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