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Entitled to a refund or do I have to accept a replacement?
Comments
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To andy625: - on what basis did you give the hearing aid shop the task of repairing your hearing aid?
I think you are being misadvised here. If you gave the job to the shop as a rechargeable repair job, they should make restitution according to the value of the goods they lost. However, at 7 years old, the hearing aid may not have a lot of residual value.
If you gave them the job as a warranty job, then the advice given stands IMO.After the uprising of the 17th June The Secretary of the Writers Union
Had leaflets distributed in the Stalinallee Stating that the people
Had forfeited the confidence of the government And could win it back only
By redoubled efforts. Would it not be easier In that case for the government
To dissolve the people
And elect another?0 -
To andy625: - on what basis did you give the hearing aid shop the task of repairing your hearing aid?
I think you are being misadvised here. If you gave the job to the shop as a rechargeable repair job, they should make restitution according to the value of the goods they lost. However, at 7 years old, the hearing aid may not have a lot of residual value.
If you gave them the job as a warranty job, then the advice given stands IMO.
I gave them the hearing aid to repair, and the price they were going to charge me was £100. There was no warranty applicable.
The one they lost did work to a degree and I had been using it like that for a few months, so it wasn't useless or anything.
Clearly not many people on here know much about hearing loss. You can't just buy any old hearing aid on Ebay stick it in your ear and hey presto you can hear everything again. Each hearing aid is set up for the individual based on there hearing loss as determined by the audiologist. The hearing aids that fit "in the ear" are moulded to fit the persons particular ear canal shape (like mine were). The ones on Ebay are probably "behind the ear". Some of this type use a custom fitted mould but some of the newer type use a fitting into the canal that is based on the size (diameter) of the canal, and the audiologist will pick one to fit your ear, this then goes over the top of your ear into the hearing aid body. If you were to find a behind the ear hearing aid on Ebay it would still need to be set up by an audiologist, and you'd have no idea if the one you were buying was suitable for your particular hearing loss in any case.0 -
It would be difficult to claim cash, and what you might be entitled to is a paltry sum for the loss of a 7 year old device, plus the cost of fitting. You are probably better off to take the replacement on offer, because you cannot expect any betterment out of this situation. The only way you can refuse the replacement is if you can identify a material difference between new and old.I gave them the hearing aid to repair, and the price they were going to charge me was £100. There was no warranty applicable.
The one they lost did work to a degree and I had been using it like that for a few months, so it wasn't useless or anything.
Does the hearing aid shop offer the brand you want? Rather than ask for cash, you might do better asking for a credit against what you want?After the uprising of the 17th June The Secretary of the Writers Union
Had leaflets distributed in the Stalinallee Stating that the people
Had forfeited the confidence of the government And could win it back only
By redoubled efforts. Would it not be easier In that case for the government
To dissolve the people
And elect another?0 -
There's nothing wrong with the one they're recommending, appart from the fact that its not the make I'd prefer. The one they're recommending is also worth about the same as my one was when it was new so I gain in that respect.. Unfortunately they don't do any other makes so its a "take it or leave it". Looks like I'll be taking it. Thanks for the responses anyway.0
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1 No hearing aid will be under warranty after 7 years.
2 No manufacturer also dispenses therefore no dispenser only has one make.
3 I suggest you make a claim under your own insurance (with £1500 cover).
4 7 years is a long time in hearing aid technology. Get something new.
5 You can get a pair of ANY hearing aids for under £3000.
6 Give me details of makes you have/want etc for some more advice.0 -
1 No hearing aid will be under warranty after 7 years.
2 No manufacturer also dispenses therefore no dispenser only has one make.
3 I suggest you make a claim under your own insurance (with £1500 cover).
4 7 years is a long time in hearing aid technology. Get something new.
5 You can get a pair of ANY hearing aids for under £3000.
6 Give me details of makes you have/want etc for some more advice.
As I said above, the hearing aid wasn't under any warranty.
I asked the dispenser (amplivox) if they supplied any other make and was told that they very ocassionally supplied some Siemens devices, but mainly Resound. I wasn't shown any Siemens and got the distince impression that they really didn't want to offer any. I've been told that Resound own a sizeable chunk of Amplivox, which may explain a few things...
I saw an audiologist from a different coompany and was shown Phonak, & Oticon devices. The Oticon ones looked good. The pair were going to cost in the region of £3300. Amplivox say that the value of the Resound devices that they are offering is £1895 each (one of which would be free).0 -
Don't know if this has been mentioned already,but could you wheedle a credit note "to the value of" out of them? How are you managing in the meantime without one?0
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They were adamant that their insurance only permitted them to offer a replacement, and as they don't supply anything other than the Resounds, I don't think a credit note is much use.
In the meantime they have lent me a Resound which I have had for a few weeks. Its ok, but not as good as the one I had before.
They are offering 1 free (as a replacement for the one they lost), and ideally I would buy a matching one for the other side, however as I don't want to spend £1500-1600 on a make that wouldn't have been my choice, I think I'll have to take their free one and live with my existing one as its working ok at the moment, with a view to replaceing it next time it goes wrong.0 -
What about claiming on your household insurance?
Which GNResound model do you have/lost and which Oticon model has caught your eye?
Amplivox and GNResound are under the same holding company; whilst Hidden Hearing and Oticon under the same holding company. Therefore some contractual obligations exist.
Oticon product are the best (in my opinion). I would rate Widex second and GNResound joint third along with Siemens, Phonak and Starkey.
As I mentioned previously; dont pay over £3000 for a pair of any aids.0 -
I thought about claiming on the house insurance, but I have it on good authority that they may not pay out for the loss as I left the item in the care of Amplivox, and would make me go to them.
I can't remember the model of Oticom hearing aid that we agreed on, but I have heard that they're better than Resound.0
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