United con artists

sturll

So i booked a flight next month from Birmingham Alabama to Sacramento California and was due to change in Denver but arrive at Sacramento at 12.49.

I just logged into the United manage my booking thing and it says:

A schedule change has occurred on your itinerary. If you booked via a travel agent or other website please contact them to verify the schedule change. If you booked through United reservations or on united.com please contact 1-800-UNITED-1.

After phoning them i find out that now im leaving BHM at 0749 (an hour earlier) changing planes in Chicago and the Denver and ultimately arriving at Sacramento at 1700, so what was originally a 4 hr flight is now 9. (none of this was communicated to me by email or otherwise)

So, i say ill cancel and simply rebook with Southwest. Get this, my ticket is non refundable. I explained that indeed i had a schedule and i paid for the said schedule, they changed it which now ruins things for me and i cannot cancel.

So a tip, if you're looking for an internal US flight be aware with United.

Sam_Bee

Get back on the phone to them.

I see no reason (for August departures) why this schedule change has happened. There are at least 3 (4 during the week) single connection flights for the routes (unless they havn't yet loaded their schedule changes / cancellations).

Get a member of their res team to book you on one the below:

BHM ORD 0604 0806 @UA6063
ORD SMF 1010 1232 UA 381
BHM DEN 0739 0926 @UA6599
DEN SMF 1155 1324 UA1157
BHM ORD 1428 1633 @UA5883
ORD SMF 1715 1934 UA 577
BHM DEN 1806 2005 @UA6363
DEN SMF 2155 2326 UA 485

sturll

When i asked why the change she told me it was due to operational reasons. Ill be back on the phone thanks.

sturll

What a joke, she tried charging me a $25 fee to change the flight!!!

Maybe i should have give it to her and told her to go get English lessons, either way im now on:
BHM DEN 0739 0926 @UA6599
DEN SMF 1155 1324 UA1157

So much better. (and the fee was waived)

Thank you.

M4RKM

so united are not con artists, and just a little bit of miscommunication..

*shrugs*

sturll

markymoo wrote: »

so united are not con artists, and just a little bit of miscommunication..

*shrugs*

Yes they are.

If they werent then they wouldnt have given in. And they put up a bloody good fight.

alanrowell

When American airlines have to change your plans they'll do it in the way that suits THEM the best - ie the cheapest - rather than the way that suits YOU.

So you have to get on the phone to them and get better arrangements

hammy_the_hammer

not much time to post as away at moment.
ah the vagaries of US legacy carriers....it's amazing how many times i've had situations where they have been totally in the wrong (not even any ambiguity) and then they've tried their best to treat me like some total dimwit.
even when you show them something in black and white that they've produced they still argue the t*ss.
i try to steer clear from making recommendations on here now for people looking for internal flights.
sturll what happened to you is oh so common....and of course this adds to the problems of overbooking which imho is likely to get far worse.
go on flyertalk and see the pain that even their elite customers experience