Microsoft update 896688 keeps reinstalling

viney

Hi

For some reason my win xp keeps downloading the above update and tells me it is ready to install. I install it and then a few days later it says the same again.

I have installed it now about 10 times!

Does anyone know why this happens and how to fix it????

Thanks

Here is the history

Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 26 October 2005 Automatic Updates
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 25 October 2005 Microsoft Update website
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 24 October 2005 Automatic Updates
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 24 October 2005 Microsoft Update website
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 20 October 2005 Automatic Updates
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 19 October 2005 Automatic Updates
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 18 October 2005 Microsoft Update website
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 13 October 2005 Automatic Updates
Windows XP Cumulative Security Update for Internet Explorer for Windows XP (KB896688) 12 October 2005 Microsoft Update website

Chippy_Minton

Have a look for error messages in C:\Windows\KB896688.log.

Which anti-virus software are you running?

viney

Hi Chippy

I am running sophos AV along with spysweeper and pre empt by pivx.

I had a look at the log and it says error in a few places, it is a very long log!

2.687: ref tag c:\windows\system32\sp4.cab does not exist
2.687: ref tag c:\windows\system32\sp3.cab does not exist
2.687: ref tag c:\windows\system32\sp2.cab does not exist
2.687: ref tag c:\windows\system32\sp1.cab does not exist
2.687: ref tag c:\windows\system32\driver.cab does not exist
2.687: ref tag c:\windows\system32\fp40ext.cab does not exist
2.687: ref tag c:\windows\system32\fp40ext1.cab does not exist
2.703: ref tag c:\windows\system32\wms4.cab does not exist
2.703: ref tag c:\windows\system32\wms41.cab does not exist
2.703: ref tag c:\windows\system32\ims.cab does not exist
2.703: ref tag c:\windows\system32\ims1.cab does not exist
2.703: ref tag c:\windows\system32\ins.cab does not exist
2.703: ref tag c:\windows\system32\ins1.cab does not exist


3.078: KB896688 Setup encountered an error: The update.ver file is not correct.
3.094: KB896688 Setup encountered an error: The update.ver file is not correct.
3.094: KB896688 Setup encountered an error: The update.ver file is not correct.
3.094: KB896688 Setup encountered an error: The update.ver file is not correct.
3.094: KB896688 Setup encountered an error: The update.ver file is not correct.
3.094: KB896688 Setup encountered an error: The update.ver file is not correct.

4.078: Update.exe extended error code = 0xf200

6.140: In Function TestVolatileFlag, line 11660, RegOpenKeyEx failed with error 0x2

plus other errors, is there any particular one I should be looking for?

Thanks

robnye

i had the same problem..... didnt think anything of it.... i ran windows update manually and it fixed the problem

viney

Hi robnye

When you say you ran it manually, what did you do?

Go to tools in IE and then windows update? I did that but it just happens again.

sra

I had the same problem with KB823353
I ended up having to uninstall another patch then manually installing it again after '53 (with this)

Not a help for you - but if you can find by searching an update that is conflicting with it then you may be able to follow the same sequence.

Chippy_Minton

Download it from http://download.microsoft.com/download/3/9/c/39c0e5fa-272a-4442-a31a-bf280f435aee/WindowsXP-KB896688-x86-ENU.exe and install manually.

viney

Thanks Chippy - Just tried that now. I will see how I get on in the next few days.

Thanks SRA - I will try that if the above does not work. However, when I initially searched I could not find anything about it.

viney

Ok manually installing it did not work and it keeps reinstalling everyday!

I cant find anything re sra's suggestion either.

Any other ideas anyone please

Chippy_Minton

See this thread (particularly the last reply) and this thread.

All sorts of suggestions in those threads, but I would try the simplest first: try disabling your AV. If that doesn't work, uninstall your AV, run the manual installation you downloaded earlier and reinstall your AV.

viney

Thanks Chippy
the first one does look promising and I will try that.