Any Advice on actions I can take - EON?

mistermooshki64

Hi All - I'll keep brief hopefully. Have been paying EON for Electric and British Gas for Gas - Decided to go "dual supply" - as I have a balance outstanding with EON (long story - when I moved in 2 years ago I got a bill for £700 - when I queried they said did I have an outdoor swimming pool - I live in a 2 bed terrace!!) - they said it must be more underfloor heating - anyway I've given up with chasing that) - Final process of dual supply with EON going through - previosuly paying BG £39 / month and EON £66 / month (including outstanding balance) - received today a vague letter saying new "dual supply" payments of £39 (??) so rang to query - instantly they said letter was a mistake and that my new DD should be £135 / month as I have an outstanding balance - Odviously I politely complained - saying I rang to query - previous total (seperate) payments were (66 + 39) £105 - purpose of dual supply was to reduce bills and now gone up to £135 / month - asked to speak to Manager -not available but they promised to call me back - now 6.15PM and no call back - the chap said if I stopped paying by DD and paid by cash he could reduce amount to £100 / month - a real mess - any ideas / suggestions on what I can do on this as really annoyed and frustrated - 1st time I've ever used a new thread" - Thanks!! - David

xpl51

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