Curry's & LCD TV

samgeordie

just wanting to get some thoughts on what you would do about our situation.

We bought a 32" Philips LCD HD TV last july from Currys, however earlier this year we started getting a green vertical stripe/panel on the left hand side of the screen(you can still see the pic through the green part but its all green), which would disappear as quick as it would appear or sometimes last a couple of days. It happened again in May and my hubby phoned Currys explained the fault and they said they would arrange to get an engineer out. 2 weeks later we got a call to say they could come out but it was the day before we went to Australia for 3 weeks and the fault had disappeared again:rolleyes: . So we phoned on our return and by which time the green stripe had gone but an engineer did come out. He bascially said he couldn't do anything without seeing the fault and if it happened again to take photos.

So our warranty runs out on 7th July and the green line returns on 29th:rolleyes: , my hubby phoned Currys and they said that we would now need to pay for an engineer etc. He reminded them we have an existing job no and the fault was reported in May within the warranty. Hubby then had to phone customer services where he has now been told they will pick tv up to get it repaired, we will need to pay the costs and then we will then claim this money back from them as its now seen as an "out of warranty" repair.

Im now worried we will be left without a tv for weeks, and that we will have trouble claiming any money back which we can't afford in the first instance.

Anyone had a similar experience or suggestions of how to make things go ok?

Thanks

Tozer

Its not out of warranty as you notified the fault within the 12 month period. In any event, I would expect a TV of this type to last more than a year and so the implied terms of Sale of Goods Act will continue to apply.

If you paid by credit card, you have rights against the card company on a joint basis.

pinkshoes

Tell them that the same fault existed several months ago, which they will find on their records, so they should repair it for free.

Also tell them that the SOG (sale of goods act) entitles to them to a free repair if their products is faulty within a reasonable shelf life, up to a maximum of 6 years. I'd expect a TV to last about 2 years at the very least.

Stand your ground with this, and if they won't co-operate, tell them that you'll be getting onto trading standards, and writing to their headquarters to complain.

Tozer

pinkshoes wrote: »

Tell them that the same fault existed several months ago, which they will find on their records, so they should repair it for free.

Also tell them that the SOG (sale of goods act) entitles to them to a free repair if their products is faulty within a reasonable shelf life, up to a maximum of 6 years. I'd expect a TV to last about 2 years at the very least.

Stand your ground with this, and if they won't co-operate, tell them that you'll be getting onto trading standards, and writing to their headquarters to complain.

The 6 year period is a red herring. The 6 year period is the limitation period within which a claim must be made - NOT how long a product should last for.

pinkshoes

Tozer wrote: »

The 6 year period is a red herring. The 6 year period is the limitation period within which a claim must be made - NOT how long a product should last for.

Hence I said "within a reasonable shelf life", and "up to a maximum of 6 years"

Obviously you wouldn't expect a packet of crisps to last 6 years... but a reasonable shelf life would be a couple of months!

pinkshoes wrote: »

Also tell them that the SOG (sale of goods act) entitles to them to a free repair if their products is faulty within a reasonable shelf life, up to a maximum of 6 years. I'd expect a TV to last about 2 years at the very least.

Tozer

Actually things could last longer than 6 years. It is not a maximum but a limitation period (Limitation Act 1980).