Querying your usage after an Erroneous Transfer

katec_2 Posts: 641 Forumite
Any advice on the below would be gratefully received:

We bought our house May 07, were told supplier was edf. After months of phone calls asking just for an electricity bill, we got a letter end of Oct saying we had been transferred to British Gas and would not be charged by EDF for any electricity.

Didn't hear from British Gas so had to chase them, and set up a monthly d/d for est usage of £20 per month in Dec 07. We chose online billing, but after three months no bill, and the direct debit stopped going out so had to call them again, I changed the account to paper billing just so we would know where we were with them and started up the d/d again.

The welcome letters very slowly trickled through, and by April this year we thought we were finally up and running until Friday.

£715.58 bill arrived :eek: , my husband called and they explained it had been back dated to Nov 2007.

I called yest after digging all our paperwork out and doing a definite reading for 2 weeks usage (we had meter read 14.07).

It turns out we were erroneously transferred before even buying the property and BG want backdated money to April 2007, and after speaking with energy watch, this is legit. I accept this, it's just the reading I disagree with.

They estimated we would use £240's worth in a year.

We used 181 units in 14 days, which is just under 13 a day on average, but the woman on the phone said prior to the reading on 14.07 we were using over 24 a day.

Absolutely nothing in our lives has changed in the way we use electricity, we live in a mid terraced house, just 2 of us, and after speaking with friends with way bigger houses and families, feel that £50 a month is way above the norm.

How can I argue this? Is it reasonable to request that a member of British Gas comes out to see our house to assess our home for usage? They are going on readings that date back to before we even bought the property.

As I say, we are willing to pay for what we have used, but find it very hard to believe their figures.

Sorry this is so long winded, but I would be grateful if anybody could help x
January - Nintendo Wii, 2 x Lush bath bombs :j
Feb - Pink Floyd CD


  • spiro
    spiro Posts: 6,403 Forumite
    Name Dropper First Post First Anniversary
    Every meter point is allocated an Estimated Annual Consumption which is recalculated each time your suppliers meter reader processes a reading. It may be that prior to 14 July (assume thats what you mean by 14.07) the Estimated Annual Consumption value was higher. Did you not take a reading when you moved in or transferred from EON to British Gas or even one months ago that would give a better indication of your average useage?
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • katec_2
    katec_2 Posts: 641 Forumite
    Well that was too easy, they delivered exactly what I wanted. She called back tonight, I was armed and ready with my facts for a row, but they agreed to my t & c that I stated last night straight away!
    January - Nintendo Wii, 2 x Lush bath bombs :j
    Feb - Pink Floyd CD
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