TalkTalk offer ripp off

IsaBx

nightmare from TalkTalk. joined in sept, talk plan3, £7.99/month first 3 months free (website offer), plus line rental £9.99. turn out i was put on wrong plan (their mistake not mine), they want me to pay £31.46. absolutely livid, spent more than 1 hour on phone to them this morning, cancelled account with them, cancelled direct debit with bank but can i be 100% sure they will not be able to take any money from my account? please somebody help. don't want to pay £31.46 cos it's out of order that they make a mistake and as result of it i'm charged 3times more of what i agreed. they never sent any paper nor letter to confirm anything, so i never signed anything but does that cover me from them trying to make me pay????PLS HELP
I was very clear on the phone when i made the contract and the guy confirmed with me few times how much i was going to be paying every month, but apparently i was put on the wrong plan (wonder why...) by mistake, so why should i pay for it? i was clear asking to join their £7.99/ month plan with first 3 months for free, they decide to put me on £12.99/ month with no month for free and I should pay????they also deliberately decided to sign me up for the voicemail option, now i've got my nice answer machine at home, so why would i want to sign uo for theirs??????
it's all very irritating and annoying, don't know where to go from here or who to ask for help. if my bank really stop them from taking the money then i'll pay what i first agree but what if they can still take the money from my account and then it'be very difficult (impossible) for me to get my money back.
PLS HELP HELP HELP HELP
thanks

ginger_nuts

if you have cancelled your direct debit they cant take any money .
But I think ( not sure ) they may be able to charge you extra for failed DD .
I would phone them again and ask for a customer service manager ,you need to pay something and by cancelling your DD you are paying nil ..I have found TT customer service to be good but I have spoken to a manager when I thought I need to ,

bbb_uk

I agree you need to ask to speak to a manager/supervisor.

I'm afraid it doesn't matter that you never signed anything because contracts concluded over phone/internet are done verbally these days without the need sign anything.

Ask them to do they record calls and if they do then you want them to listen to your phone call back in September which will prove you asked to be put on the special offer for plan3.

Also, clearly ask them why would you sign up for the normal plan3 when they were doing the offer of 3months for £7.99. It doesn't make sense.

IsaBx

thanks,I'll get in touch again with them 2moro. but why do they make it so difficult to write that bill off when it was clearly their mistake? i'm not even that convinced it was a genuine mistake at this point, i think some of this people are just criminal...it doesn't make any sense wanting a customer to pay for a mistake they're admitting.......

IsaBx

i'll definetely ask them to listen to my first call (and I also bet they won't be able to find it for obvious reasons....). thing is with this people, they agree with you 1minute but then they're saying they can't do anything about it, i mean wots so hard to write a WRONG bill off and do a new 1, at the end of the day my actual charges were £9.99+0.04p+vat, not difficult to work out, is it????

Loretta

I would stop wasting your precious time hanging on the phone trying to sort out their mistake.

Write to them giving a list of dates, facts etc, enclose a cheque for what you think you owe. Speak to your bank and make sure that the DD will not be paid to them and forget it.

When I have some time to think properly I am going to start a thread about this situation. These big firms, often telephone firms, make these mistakes all the time, don't care about their clients, never sort their mistakes out and expect you to spend hours on the phone being passed from person to person trying to sort it out and it can drive you to distraction.

Do the above and the ball is then in their court if the want to do something about it but insist on everything being in writing from now on to stop all this she said, he said. And take your business elsewhere, what happened to the customer is always right, or even occasionally right, or even right now and again!!

Heinz

If all else fails, try getting your MP involved (that's what they're there for).

You can use http://www.writetothem.com/ to find out who your MP is and as one way of making contact (your e-mail to them gets converted to fax and sent on) but, if you're lucky, your MP will have a direct e-mail address in the format:

(lower case) surnamefirstinitial@parliament.uk (e.g. blunkettd@parliament.uk)

Micky

Loretta_Tucker wrote:

I would stop wasting your precious time hanging on the phone trying to sort out their mistake.

Write to them giving a list of dates, facts etc, enclose a cheque for what you think you owe. Speak to your bank and make sure that the DD will not be paid to them and forget it.

When I have some time to think properly I am going to start a thread about this situation. These big firms, often telephone firms, make these mistakes all the time, don't care about their clients, never sort their mistakes out and expect you to spend hours on the phone being passed from person to person trying to sort it out and it can drive you to distraction.

Do the above and the ball is then in their court if the want to do something about it but insist on everything being in writing from now on to stop all this she said, he said. And take your business elsewhere, what happened to the customer is always right, or even occasionally right, or even right now and again!!

Spot on!

"> insist on everything being in writing from now on to stop all this she said, he said.<"

Absolutely.

IsaBx

Loretta_Tucker wrote:

I would stop wasting your precious time hanging on the phone trying to sort out their mistake.

Write to them giving a list of dates, facts etc, enclose a cheque for what you think you owe. Speak to your bank and make sure that the DD will not be paid to them and forget it.

When I have some time to think properly I am going to start a thread about this situation. These big firms, often telephone firms, make these mistakes all the time, don't care about their clients, never sort their mistakes out and expect you to spend hours on the phone being passed from person to person trying to sort it out and it can drive you to distraction.

Do the above and the ball is then in their court if the want to do something about it but insist on everything being in writing from now on to stop all this she said, he said. And take your business elsewhere, what happened to the customer is always right, or even occasionally right, or even right now and again!!

Tnx for ur suggestion, I wrote them my wish to end any business with them already, mentioning why and also asking to write the wrong bill off and send a new 1 which I'm more than willing to pay as long as it's right. So far I didn't get any straight anwser, only them confirming that they're pssing on my account back to BT (good old BT, sometimes you feel lucky (almost) to have them to go back to....), but didn't say anything about how they're going to sort my account out. my bank keep saying they will not authorise any payment since the DD is cancelled and I made clear to them the situation. I'm also going to put in writing and then it'll their turn. thanks again. cheers

IsaBx

Micky wrote:

Spot on!

"> insist on everything being in writing from now on to stop all this she said, he said.<"

Absolutely.

totally agree with you, they were supposed to send me all the paperworks for me to sign and to send back, they never did and when i mentioned this on the phone they apologise.but you know ots like when you make this kind of contract over either the internet or the phone. anyway thread.