Tesco, is soap a bath product ?

peawack

jd79 wrote:

Hi Peawack

Had the same prob - took voucher to Cust. Serv. and was credited without question. I have been known to use soap in the bath!!!!!!!!!!!!!!!!

JD

Customer services ' could do nothing about it '. Very helpful !

ethansmum

I used mine for a 30p bar of Dove ordinary soap with no problems at all.

divadee

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Quasar

Now please don't shoot me. :eek:

As a market researcher I often have to audit merchandise in stores. A bath product is a bottle of foam or gel that says "bath" on it.

Although soap can certainly be used in the bath, it's not a dedicated bath product because it is not made specifically for that purpose.

So the staff could refuse to honour the vouchers for anything other than bottles of bath stuff. Of course, they may decide to accept them for soap, but that's not obligatory.

peawack

Quasar wrote:

Now please don't shoot me. :eek:

As a market researcher I often have to audit merchandise in stores. A bath product is a bottle of foam or gel that says "bath" on it.

Although soap can certainly be used in the bath, it's not a dedicated bath product because it is not made specifically for that purpose.

So the staff could refuse to honour the vouchers for anything other than bottles of bath stuff. Of course, they may decide to accept them for soap, but that's not obligatory.

I get your point, but as customers are looking at this from a different persective, the labelling should be clear. This is deliberately ambiguous, in order to boost sales, and is becoming more and more common, as the store CS lady admitted. This coupon as written should be redeemable against anything with the Dove logo, which is probably going to be used in the bath.

16011996

i had same problem, it wouldn't scan, but i'd bought bath foam stuff, makes me wonder if theres a problem with the coupons. cs put them on for me though.