Barclays hopeless customer service

JayZed

I know, it's my own fault for having a crap current account with uncompetitive interest rates. But the least Barclays could do is make up for that by offering good customer service. Instead what I get is...

...failing to register change of address twice, even after I've been into the branch... sending my statements and my telephone banking code to complete strangers at my old address... having no access to my bank account for weeks because they've sent my PIN reader to the wrong address...trying to charge me for a new PIN reader when mine breaks... local branches not open on Saturday mornings... failing to acknowledge my formal complaint (acknowledgement probably got sent to my old address)... trying to sell me mortgage protection insurance when I call to make a formal complaint(!)...

...all that just within the past 12 months. And I'm not even one of the unfortunate souls who's applied for an ISA with them.

On the positive side, it's finally motivated me to go and open a decent account with competitive interest rates and close the accounts I've had with Barclays for 17 years. Good riddance to a dreadful bank.

kuohu

My pin reader broke too, probably because I was forced to take it to work and back because I access my internet banking from both places. I phoned them up and told them it had broken, but I didn't really want a new one because it was just a needless hassle. They agreed to return my internet banking to how it was before issuing the pin reader, it's just that I can't make any payments to new people. (Suits me).

That said, I agree that their customer services are really poor, and it's been that way (in my experience) for a number of years.

omen666

I have two pin readers one for work and one for home

lesley1960

I have just tried to email a complaint to barclays re a business account , spent ages typing it out , pressed send and had a message saying it couldnt be sent and basically saying goodbye !!

JayZed

And ten days after my original message I still haven't received my PIN Reader and still don't have access to my account. This is three weeks after I originally ordered it. Their utter, !!!!less incompetence is beyond belief. I've phoned them up again today and they've been mildly apologetic but completely unable to assist me in any useful way. They've said they'll order me another one which "should" reach me on Friday... by which time I'll be on holiday...

I'm normally a pretty calm and relaxed person but I'm absolutely boiling with rage.