Who's at fault, me or seller?

little_jem

Well I have been doing ebay for a while now and today I bidded on a twin pack of mascaras, however after bidding I noticed someone had asked the buyer to confirm that you get two mascaras but there answer said that they had made a mistake in the discription and that you only get one!

Firstly I am dissapointed as I have now got to pay a lot of money for just one mascara, but secondly the question was dated days ago so the seller would have been able to change the description to read correctly! Just wondered is it my fault for not reading the question left or the sellers for not changing the description! Any advice on this one would be great as I havent paid for the item yet as only won today.

thanks in advance

Dumbledore55

I would contact the buyer and tell them that as their listing stated 2 mascaras that's what you bid for and will he either cancel your sale or let you have the one mascara much cheaper.

I accidently advertised 2 items when it should have been one, a bit of careless cutting and pasting but the buyer and I sorted it out amicably and both got positive feedback.

As you quite rightly say they had time to revise the listing and you shouldn't have to check the questions if you are happy with the listing.

masonic

I don't think the Q&A section formally forms part of the listing, so I think you have reasonable grounds for not being happy. I would contact the seller and ask them if you can mutually agree to pull out of the sale. They should agree, since I doubt they would want to face potentially losing a paypal/credit card chargeback for a mistake in their listing.

Edit: Oh, by the way, I don't think you can revise an item description once you have bids on it. I wouldn't be surprised if the ebay account used to ask the question also belonged to the seller.

masonic

Hey Dumbledore,

SNAP! :rotfl:

Malestrom

You could have withdrawn your bid before the auction ended. Too late now of course, but for next time...

Contains_Mild_Peril

There are limitations on revisions of listings after bids have been made. No changes to the description are allowed in the last 12 hours if there are bids. If the auction has bids but has more than 12 hours left, the seller can add to the description, but can't edit the information already there.
Bids made during the last 12 hours of the auction can only be retracted if this is done within an hour, and if the bidder has an acceptable reason.