Moneysupermarket/N Power help needed

nogginthenog

Hi
Last month i tried to switch tariffs within Npower through Moneysupermarket.
Everything whent to plan at first,received e-mail from moneysupermarket saying Npower would write to me within 10 days...so i whent on my annual camping holiday.
Three weeks later nothing from Npower so i rang them,they said i could not switch (through moneysupermarket)as i was already with Npower.
So i rang moneysupermarket,they told me their should not be a problem and they would e-mail Npower and Npower would ring me,that day..so i stayed in all day.
One week later nothing from Npower.
Who should i complain to and how, or should i just give it a miss.
many thanks

Premier_2

Ring nPower and they'll probably change the tariff for you whilst you're on the phone to them.

notbritishgas

Looking at it sensibly, npower pay moneysupermarket a commision in order to get a new customer. They are hardly likely to pay out if they are not going to benefit at all, in fact I guess they would lose because you would be changing to a cheaper tariff.
As premier states , they do swap tariffs for you over the phone.

nogginthenog

Yes NPower said they could do it over the phone.....But Moneysupermarket are saying they should be able to do it through them.
They sent me a e-mail confirming this. Npower are not playing ball.
Anyway thanks for the answers

Premier_2

nogginthenog wrote: »

Yes NPower said they could do it over the phone.....But Moneysupermarket are saying they should be able to do it through them.
They sent me a e-mail confirming this. Npower are not playing ball.
Anyway thanks for the answers

Why are you intent on giving yourself a headache knocking your head against a brick wall - just walk around it