Dfs Mikel Corner Suite Pile Crush

Smegreg

I am in the process of a complaint with DFS. Mine is with a leather sofa I have bought off them. It is 1 year old and looks like a herd of elephants have been living on it for about a decade. They are stating that this is 'normal'. They did mention that leather would stretch in the store, but if they would have shown me a picture of how much I wouldn't have gone near it with a barge pole.


I am also trying to get a refund on the '5 year leather care' I have bought. (£150!) as it covers absolutely NOTHING! Still no joy to date.

I have had service managers and store managers out to look at the sofa and they are all saying that this is what it should look like. What? a bag of s**t?!

Thanks for the Ombudsman info, I will throw that into my next email and see if I get any joy.....