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Dfs Mikel Corner Suite Pile Crush

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  • Smegreg
    Smegreg Posts: 47 Forumite
    Part of the Furniture Combo Breaker
    I am in the process of a complaint with DFS. Mine is with a leather sofa I have bought off them. It is 1 year old and looks like a herd of elephants have been living on it for about a decade. They are stating that this is 'normal'. They did mention that leather would stretch in the store, but if they would have shown me a picture of how much I wouldn't have gone near it with a barge pole.


    I am also trying to get a refund on the '5 year leather care' I have bought. (£150!) as it covers absolutely NOTHING! Still no joy to date.

    I have had service managers and store managers out to look at the sofa and they are all saying that this is what it should look like. What? a bag of s**t?!

    Thanks for the Ombudsman info, I will throw that into my next email and see if I get any joy.....
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