1car1.com problem! Help!

dagsky

hey all, i've run into a problem with 1car1.com over a vehicle i hired! If any of you could advise how to go about solving this problem!

Basicaly i hired a car that was on special from them on the 18June 2008 @95/per week. The vehicle was originally hired from the internet and i hired it for 1 week from the 18th of june to 25th june. On the 24/25th june i phoned my local branch to ask if i could extend the rental for a further week taking me from 25 june to 2 july. They said yes and the rate was £95 again. On the 2nd july i rehired again for another week at the same rate of £95 this time from 2july to 9th july. Basically i've kept doing this every week until today 22nd july when i had 2 guys from 1car1 come and say they want thier car back because i owe them money!! I almost fell over and promptly phoned the branch to find out whats going on!! The manager says to me you owe use £380!! So i'm like what are you on about i've been renewing this car ever since i got and i've been paying for it. He then tells me that the special at which i got expired on the 1st july. I then say if thats the case then everyweek that i call to extend why doesn't anyone tell me that i can't have it at £95 anymore and why do you then keep charging me £95 if its the incorrect rate??? He says they tried contcting me several times via phone and email and i say fair enuf i lost my phone but i will check my email. I check my email and i only have 1 email on the 17th saying this:

Good Morning Mr ,

We have tryed calling you but it seems like your phone is switched off.

We have tried extending the hire you are in for one more week
but the system will not let us extend as the rate you are on has expiered on
the 1st july.

The new weekly prize for the Vectra is now at £180.-!

Can you please get in touch with us as soon as possible to let us know whether
or not you would like us to go ahead with the extension.

If not you would have to return the vehicle as soon as possible.

Thank you very much

Regards
1car1 Car Rental

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1car1.com Ltd/Humourtree Ltd/H - New Booking / Quote
Booking Source: 1CAR1.COM

Customer Details: MR.

Local Branch Details:
Unit 8
Saffron Way
Leicester

LE2 6UP

Booking Reference: #
Company Reference: WEB:
Date From: 18/06/2008
Arrival Time: 16:00
Start Location: Leicester South

Date To: 16/07/2008
Return Time: 16:00
Return Location: Leicester South

Total Days: 28

VEHICLE REQUIRED: Group C03

Total Hire Charge (Amount that will be expected on collection)
£380.00

Delivery Address / Flight Details




Additional Information
EX 1WEEK @16.00 02/07/08

PLEASE PHONE THE FOLLOWING NUMBER IF YOU HAVE ANY QUERIES:
0116 283 8739

Special Details
PLEASE ENSURE YOU HAVE READ AND UNDERSTOOD ALL OF THE BELOW:

To collect your vehilce:

Please make your way to the above branch address at the specified time. Should
you have any problems, please contact the branch directly on the above number.

Please ensure you have all of the requested identification, and method of
payment.

Returning your vehicle:

Please return your vehicle to the branch address at the specified time. Should
you have any problems, please contact the branch directly on the above number.

Identification:

Please ensure that all drivers wishing to be insured on the vehicle are presnt
at the time of collection, we will not be able to insure someone who is not
available to sign our declaration. All drivers must have their full driving
licence (Both parts if new style licence) and a 2nd form of identification
showing full name and address. IE Bank Statement or Utlilty Bill. Please contact
+44 113 387 5559 with any questions.

One way hires:

Please ensure that you fully understand where your vehicle should be returned,
your collections location will be able to supply you with these details. If you
have any questions please do not hesitate to contact us on +44 113 387 5559.

Cancellations / Amendments:
If you would like to cancel or amend your booking in anyway please contact our
amendment hotline on +44 113 387 5871.


15-17 Walter Street, Kirkstall, Leeds, W Yorkshire, LS4 2BB

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---

1car1.com and 1van1.com are trading names of Local Contract Hire & Leasing Ltd.
Company No: 2128011 - VAT No: 477071922 - BVRLA Member No: 39
Registered Address: 15 - 17 Walter Street, Leeds, LS4 2BB

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So now as far as i was concerned everyweek that i called up and renewed they kept saying yes the rate is £95 and they kept charging this rate!! Now i have no idea what to do! Do i pay them what they want or do i dispute the figure and take it further??

Oh yes just to give you a clear picture of the hire dates payment dates here they are:

Hired from 18/06 - 25/06 Money taken on 18/06 £95
Renewed on 25/06 - 02/07 Money taken on 26/06 £95
renewed on 02/07 - 09/07 Money taken on 03/07 £95
renewed on 09/07 - 16/07 Money taken on 14/07 £95
renewed on 16/07 - 23/07 MONEY NOT TAKEN CAR COLLECTED ON 22/07

Any help or where i should go for help?

deanos

Say you never got an email and just stick to your guns and offer the £95 per week, thats what i would do

pinkshoes

If you called them on the 16th, and they agreed the price of £95 again, then you have a verbal contract with them, so should not have to pay them any more money.

Saying that, it's not their fault you lost your phone, so you should have given them a new contact number, so you might be required to pay the higher price for the last week, as they DID try and contact you.

They certainly can't change the hire price after the week has passed, so because their email was only sent on the 17th July, they can only charge you for the last week at full price.

money_saving_diva

i know someone that problems with this company - they charged them twice :eek: and had to go through their credit card to dispute it.

dagsky

ok thanks for those replies! When i call them in the morning what should i say becuase the c**** that i'm dealing with is unwilling to budge and remains adamant that i owe them money!!

pinkshoes

dagsky wrote: »

ok thanks for those replies! When i call them in the morning what should i say becuase the c**** that i'm dealing with is unwilling to budge and remains adamant that i owe them money!!

Well if you have their email sent on the 17th July (AFTER you'd agreed to the final week at £95), then how can you owe them money? POLITELY point this out to them. They had your address, so could have called round to your house and dropped a letter off if they couldn't get through on the phone. I believe writing a letter and posting it through a letter box is still known "technology" nowadays!

ps - why pay nearly £100 a week for car rental?? You could have bought something old for £200 with an MOT and taxed it for a couple of months for less than that!

dagsky

OH NO!!! Having thought this had been put to rest i discovered today that they have charged me £320!!! What should i do?

deanos

ring your credit card co and put in a dispute ?

Brooker_Dave

deanos wrote: »

Say you never got an email and just stick to your guns and offer the £95 per week, thats what i would do

Is lying really a good idea?