We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
*****american Express *****
jdee23
Posts: 214 Forumite
I always pay off my credit cards in full every month. Last month I forgot to pay my American Express card and got charged £25.
I payed this months bill over the internet and it didn't show up that I had payed so I phoned customer services.
The lovely customer services lady said it takes a couple of days to go through and she said "I see from last months statement you got charged £25 for a late payment, but seeing as you usually pay your bills regularly I will waive the £25 charge".
Top marks to AMEX!!!
Needless to say, I have now taken Martins advice and set up a minimum direct debit.
I payed this months bill over the internet and it didn't show up that I had payed so I phoned customer services.
The lovely customer services lady said it takes a couple of days to go through and she said "I see from last months statement you got charged £25 for a late payment, but seeing as you usually pay your bills regularly I will waive the £25 charge".
Top marks to AMEX!!!
Needless to say, I have now taken Martins advice and set up a minimum direct debit.
0
Comments
-
In my experience, most credit card companies will waive one late payment charge, but if your payment is late again, there'll be no chance of a refund.
Well done to Amex on this occasion though.There's no woman sicker than the woman who is sick on her day off !0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.6K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards