Selling Friends Prov endow to Surrenda-link

moneysaver

Hi,
I sold my FP policy through Surrenda-Link I had no problems at all. It went through ok & was finalised about 4 weeks ago. I had a few bits of paper work going back & forward to the solicitor & I got the original amount they offered.



Moneysaver

downshifter98

Hi moneysaver

Thanks for re-assurance; the original offer (or bid!) for my policy was made on July 10th and I accepted on July 16th - Fprov lowered the bonus' on July 18th so it was all pretty tight but Surrenda-link have said that, providing all the paperwork is in order, they will stand by the offer.........but I'm such a cynical sod nowadays.....:rolleyes::rolleyes:.

downshifter98

downshifter98

Hi

Just thought I would say that I've now received full payment for my policy - it took longer than expected - 9 weeks - but this was probably due to ongoing bonus changes - surrenda-link stuck 2 their original bid which was a pleasant surprise! I think I scraped through by the tightest of margins (accepted offer on Wednesday, bonus reduction on Friday!).

Regards

Downshifter98

Former_MSE_Andrea

Hi everyone

Surrenda-link has asked us to post a response on this thread. MSE doesn't endorse anything a company says on the Forum.


I was concerned to recently discover this forum thread, outlining real difficulties Surrenda-link customers had been experiencing during 2008. We recognised the problems with delays and poor customer service from our third party solicitors at the time, and apologise to those customers affected.

We subsequently made the important decision to bring our acquisition process back in-house utilising tried and tested systems\processes and a dedicated\experienced customer service team. Our completion times are now typically 16 working days (average for all of 2013), and although customer feedback has in recent years been consistently good, we continue to listen carefully to our customers and develop our service proposition according to feedback received.

Our T&Cs understandably provide some protection for the buyers of policies that we represent. 2008 was of course the start of a very difficult period within all financial markets; we did unfortunately have to exercise some of these contractual rights to revise offers on some pipeline purchases to protect our buyers' positions. Whilst there is no guarantee that this particular set of circumstances will not occur in the future, I can reassure customers that under normal market conditions, should the information provided at point of enquiry be correct, we are delighted to be able to honour the vast majority of offers made.

Alec Taylor, Head of Traded Endowments