Virgin (MBNA) have suspended my CC account - any help please?

virgo17

Two months ago my wife and I bought a PAYG mobile each from Carphone Warehouse. On Friday for my son, who is young, I ordered another mobile from the same firm. This order was rejected with a message to ring for information.

This I did and the chap at CPW was very helpful and siad he would try again. The sale (again using my Virgin CC) was again rejected. So I gave up. Later the next day I came to use my Virgin card with another (non phone) dealer, only to find that the transaction had been declined. I rang Virgin to enquire and they said it had been suspended due to a fraud alert. Subsequently I have established that it is only permitted to buy 2 PAYG mobiles from CPW in a 3 month period.

Anyway, I have spoken to Virgin twice, answered all their questions and confirmed all the other purchases prior to the block. However, despite their promises of unblocking the account within an hour, it is still showing suspended on-line.

Can anybody help here? No serious fraud has been attempted by me and how can I convince them of this. Does anyone know who I can escallate this problem with as it will become a real inconvenience as this is the card I use to pay all re-occuring bills like ISP domains etc..

If anyone has a phone number, other than the 08000 one on their web page it would be appreciated. The people on this number only seem to be able to message the 'fraud dept'.

The CC account has been conducted perfectly over the years with never a late payment or account overrun.

Thanks.

V.

jpmummy

they can' contact the fraud dept til tomorrow - its not 24 hours unlike the customer satisfaction dept (0800 062 062). I would call up in the morning and they can then transfer you.

virgo17

jpmummy wrote: »

they can' contact the fraud dept til tomorrow - its not 24 hours unlike the customer satisfaction dept (0800 062 062). I would call up in the morning and they can then transfer you.

Thank you for that. The people I spoke to today at Virgin stated each time that the block would be lifted in one hour and certainly gave the impression that the fraud department was at work today.

I'll try again tomorrow. It looks like the information I have received from the telephone staff at Chester is very poor.

V.