is this normal?....grrr not happy

vernall

hi guys

wonder if anyone can tell me if this is normal or not........

I have an Alliance and Leicester credit card which comes from MBNA I believe........Whatever I but on this card during the month I ALWAYS pay off in full before the statement date to avoid interest being charged.......I purchased a holiday and payed for it on this card end of last month.......my statement date is the 18th of the month,I payed the complete balance of £960 odd off from my online banking and it was received by A & L on 17/7 which bought my balance down to £0........when the statement was prepared on the 18/7 they have added on payment protection insurance of £7.71....I called them and they said they add that on to whatever the highest balance was that month and there was nothing they could do to remove it.......can i do anything to get this back.......i have to pay £7 to protect a balance of £0:mad:

YorkshireBoy

Are you saying they've applied PPI to your account without your permission (as though you'd specifically requested it), or have you previously signed up for it and enjoyed the 'insurance' it provides?

If you "ALWAYS pay off in full", you presumably only spend what you can afford to repay that month. Why on earth then do you have PPI on the account?

denvore

I think so. Similar thing happened with one of my credit cards a year or so ago.
But you can avoid it happening to you again by cancelling your PPI.

You are probably better off paying into a "normal" insurance policy anyway.
Mine used to charge me about 1p for every pound owed on my statement. Discovered that I had enough cover in place already - ditch it! I think its wrong that credit card companies assume you will want this "service" until you opt out.

leicsmarkyr

Check the terms of PPI here
https://wwwa.applyonlinenow.com/uk/summary0407_ost/mbna0407.htm


Gives details of how they charge and indeed its the highest balance in that statement. So you could be £100 at the start and then go upto £1000 in the middle and then £100 at end. You would be charged on the £1000.

Very clever way of doing it; great money spinner. Card companies I deal with charge based on the balance at statement