argos help please

cg1982

long story short.....(heads a bit fluffy)

brought a cooker in dec 2007 with in 3 days one of the nobs fell off
phone argos they said they would send someone out to repair it ....ok i waited then anouther nob fell off and anouther one phoned them back up they said they will send someone they forgot to pass it on to repairs.... finally last month someone comes out he did not have the right parts so he left it and said he not sure when he back...they will phone me
last thursday swale heating came out condemd my cooker (oh dear) said it was dangerous to use without nobs so i phone argos they send out new cooker(turned up week later) but not the same as the one i origanly brought they dont stock no more (not happy)
i have not been able to cook food for a week do you think this is worth complaining about and who to?
advice and views please

hollydays

Well,you could ask for a refund and buy another cooker,but not if you have accepted the new one by now.,and presumably used it?
How do Swale heating fit into the equation,are they employed by argos?

cg1982

yes ive accepted new one as needed cooker and i really did not want the hassle of ordering a new one ect.
can i put in a complaint about not cooking for 7 days due to there fault?
and the lack of support from customer services ect

hollydays

You can complain about the very poor service,but I am not sure you will get anything of monetary value for your trouble.If you did,it would be a bonus.

cg1982

wheres the other posts gone

sarahg1969

You've accepted a new cooker.

You can either move on...

Or sue them for a million pounds.

cg1982

option 2 sounds great lol

maninthestreet

It's bad news when your 'nobs' start dropping off.

Tozer

Not sure what the issue is here. Have you got a new one? If so what is the problem?

smcaul

Tozer wrote: »

Not sure what the issue is here. Have you got a new one? If so what is the problem?

Jeez, what is it with the people on this forum, the lady paid for a cooker of a type that she wanted, it was replaced by a model that is different - if you went and ordered a Mercedes S class and when they delivered it gave you an A class instead would you accept it?

People purchase an item for not only it's functionality but also it's looks etc. If it were for the former alone then we would all just have a ring of stones in the garden with a few logs in the middle!!!

I wish people on here would stop flaming posters because they are trying to actually get what they have paid good money for, and are therefore entitled to.

Tozer

smcaul wrote: »

Jeez, what is it with the people on this forum, the lady paid for a cooker of a type that she wanted, it was replaced by a model that is different - if you went and ordered a Mercedes S class and when they delivered it gave you an A class instead would you accept it?

People purchase an item for not only it's functionality but also it's looks etc. If it were for the former alone then we would all just have a ring of stones in the garden with a few logs in the middle!!!

I wish people on here would stop flaming posters because they are trying to actually get what they have paid good money for, and are therefore entitled to.

Hey take a chill pill! :rotfl:

It is not flaming it is asking a legit question. Is the real issue about the fact that it is not the same cooker or is it that the OP was without a cooker for a week.

If the OP is not happy with the repalcement, then why? The OP says that they no longer stock the item. Do you think they should manufacture one especially?

I think the examples you give are a little bit extreme, don't you?