Land Of Leather

trees297

I paid a depsit on a suite at the above store in early May, I was told delivery would be beg of June, that came and went I rang LOL they told me tthe suite would reach the docks on July 5th, I rang today to enquire about delivery tobe told that the suite would not hit the docks until 21 July. I was outraged I asked for my deposit back and was told I can't have as the manager is on holiday for 2 weeks and a store manager has to authroise refunds.............IAMFUMING.......................any ideas as to what to do next.

Sagaris

Go back to the store with all your paperwork and refuse to budge until they refund your money! They have let you down, so stuff them! You could always contact your local Trading Standards to see what they have to say.

Alias_Omega

I can see this getting pushed back another week again, refund and shop elsewhere unless they give you a discount.

brownbake

Land of Leather are a shady company always on the brink of collapse and going under then re opening.
The funny thing is a friend of mine works in shipping and the amount of containers they bring in each week MUST outweigh supply massively.

Recently one of their containers was pulled up and their sofas were stuffed full of illegal cigarettes from China. More than likely that your sofa was on this container. Who knows what else they have been bringing in to the country.

If you do go in demand your money back and let them know you have heard that their shipments have been intercepted by customs and watch their faces whiten!!

daveyjp

The manager is always on holiday! Time to get dirty.

Go there so you enter the store as soon as it opens, state you would like to see the manager. When asked why say you have a requirement for a large number of sofas for a hotel you have just purchased and are looking for a deal. The smell of the sales bonus will get him out of the office!

When he arrives be firm and state the position and the solution you require.

If things get sticky find a sofa near the entrance, get your sandwiches, flask and 'DO NOT BUY FROM HERE' poster out of your bag and make yourself comfortable

A friend did this at a similar store and within half an hour it was sorted.

Inactive

Not sure why anyone would even consider buying a suite from Land of Plastic in the first place, they are all carp..

maypole

trees297 wrote: »

I paid a depsit on a suite at the above store in early May, I was told delivery would be beg of June, that came and went I rang LOL they told me tthe suite would reach the docks on July 5th, I rang today to enquire about delivery tobe told that the suite would not hit the docks until 21 July. I was outraged I asked for my deposit back and was told I can't have as the manager is on holiday for 2 weeks and a store manager has to authroise refunds.............IAMFUMING.......................any ideas as to what to do next.

They always seem to use this excuse, I believe they do not need the manager to authorise refunds at all. Write them a formal letter, state what YOU want to happen and give them a date by which you want it to happen, ie you want a refund by such and such a date, keep it polite do not lose your temper, tell them in your letter that if they fail to comply with your request, you will contact trading standards about it. Don't phone, they can ignore phone calls! They have broken the contract and you are entitled to have a refund.

Also, read the thread above this one on MSE " know your consumer rights!

Nile

Hello trees297

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile