virgin media will not give me free m tv with phone? help, are they miss selling?

jammiev

hi, i currently pay £10 a month with vigin for broadband and i am currently with bt for the phone.
contract expires in a month and i just phoned virgin to ask for the xl phone (£18.95) and broadband for £4.50 extra (total £23.45) then asked to throw in the m tv for free as it states on their web site ( http://allyours.virginmedia.com/websales/service.do?id=1 ).
they said no, because i already have the discount on the broadband.???
so i said it says online its free.
they then said there will be a disclaimer online saying you can't have free tv, but i can't find it.
so are they miss advertising and can i insist on them giving me the free m tv?
anyone help here?
thanks

dmg24

Not to be used in conjunction with any other offer.

You took the broadband offer, so you are not eligible for the tv offer also.

jammiev

got a link to where that is quoted?
thanks

markelock

not being funny, but if this is how they start the discussion, can you imagine what they'll be like when you're a paid up tv customer?

Can you wait for your virgin contract to end then cancel it, or get sky instead?

Optimist

Look in the legal bit

http://allyours.virginmedia.com/products/227_legal.html

"Not to be used in conjunction with any other offer"

jammiev

markelock wrote: »

not being funny, but if this is how they start the discussion, can you imagine what they'll be like when you're a paid up tv customer?

Can you wait for your virgin contract to end then cancel it, or get sky instead?

please explain what you meen? why wait for it to end. i don't understand what you are getting at?
thanks

olly300

jammiev wrote: »

please explain what you meen? why wait for it to end. i don't understand what you are getting at?
thanks

Most companies will try and retain their customers. So if you state you are going to cancel they may offer you a special deal to keep you.

Alias_Omega

How about cancel, then signup with the virgin people you see in the street.

jammiev

Alias_Omega wrote: »

How about cancel, then signup with the virgin people you see in the street.

thanks, but why?

globalds

This is what I did 2 weeks ago
I had a letter offering me all three Phone ,Internet and TV on XL for £56.00

I then happend to click on this page
http://allyours.virginmedia.com/html/specialoffers/index.html
If you look at the offer on the right
it says this


So I phoned customer service and asked for this price .
I was told it was for new sign ups only .But they agreed it seemed a bit misleading so repriced mine to match .

Alias_Omega

jammiev wrote: »

thanks, but why?

because they give all the best deals to new customers..