Southern Electric 20% discount for gas and electric for low income families

xcross1966

Hi All

Just to let everyone know, if you are a southern electric and gas customer you may be legible to get 20% off your bills if on low income.

if your usage is 10% or more of your income, then they will give you the discount. i just phoned to give my meter readings and ended up being passed to the energy pluscare dept who take your income details from you and then calculate whether or not you are legible. i was told within 1 minute that i would be legible and was on it from now!!
i am on working tax credit, so i didnt think i would be able to receive this wonderful discount but i was wrong and am now delighted as this discount is going to save me around £400 a year.
so to all who are on southern electric and/or gas heres the number --
"You can apply by ringing our Careline on 0800 622 838, We are open from 8am - 8pm Monday to Friday and 8am - 2pm on Saturdays":T

Antispam

Looks interesting I just had one of them at my door other day trying to flog my energy

ellieo

is this the same company called scottish and southern ??

xcross1966

ooo not sure but u could phone and ask or look on their website as southern electricity does have details of this discounted rate on their website, so if they are related maybe scottish does too!! its definately worth a look and a free phone call too. even if u dont get the help they will give u energy saving advice and two free bulbs, southern electric that is.hope this helps

shammyjack

I posted a scan of Southerns care tariff prices on this old thread, they are still current !

http://forums.moneysavingexpert.com/showthread.html?t=914373

shammy

Magpye

Scottish & Southern (SSE) own Scottish Hydro, Southern Electric, SWALEC and Atlantic but products may not be comparable across the range. Best to call and check.

dfh4np

Does anyone know if they take into account any working / child tax credits you get or is it your just your main income take home pay they use to work out if your eligible?

Thanks


DFH101

xcross1966

hi, they asked me about all income, i am single parent on working tax credit and have some housing benefit and council tax benefit. had to tell them all income. then they worked it out while i waited on the phone. didnt take long at all only a minute or so. and then gave me the outcome. have to say the customer service advisor was very very nice, did not make me feel uneasy at all. in fact i felt totally the opposite. so give it a try. my central heating system here is very old and very costly to run. yesterday i looked at water company and found out that because i have more than 3 children and am on a meter i qualify for a fixed rate of £378 a year,which is about £200 less than i paying at the moment so have applied for that too. u could also qualify if u on working tax credit. sorry i have wondered from the subject just am sooo happy that i finally looked at everything and applied. good luck

xcross1966

Home Heat Helpline


The Home Heat Helpline is an independent free telephone service that offers help and advice to those struggling to pay their energy bills.
The free service is staffed by experienced advisors who can provide information about social tariffs, different payment options available, energy efficiency and heating advice. They can also provide details of how to become a Priority Service Customer.
The Home Heat Helpline agents can also contact your supplier on your behalf to resolve any issue you may have.




Contact Details


Freephone: 0800 33 66 99
Minicom number: 08000 272 122
Website: www.homeheathelpline.org
just found this maybe look at this website!!

stef240377

Have just rung Southern Electric to see if i am eligible and was told they are no longer able to offer this service and to ring 0845 6780045 who are an independent company who can tell you immediately if there is any entitlement.

Who i rang to be told to ring back on 0800 300 111 as it was a free number and Southern Electric are constantly giving out wrong numbers.

hm71_2

I am on this tariff- it has something to do with what percentage of your income is used on gas/elec. I worked on the premise that its a free call and the worse they can say is no- it hasn't cost you anything but a bit of time. I was eligible & put on the lower tariff and they send you energy saver bulbs and useful info re:grants etc..