ikea are rubbish

sean29

I'll try to keep it short, I ordered and paid £1400 for a sofa from ikea in april. I was told at the time it would be 4 to 6 weeks home delivery, a few weeks later they called to say they could only deliver half now and then the other half whenever. I made it very clear I would prefer to wait and get it all in one go.
They called again after a few weeks and said it was all ready, so I took the day off work and waited. They arrived, but with only half a sofa. When i called them they said it had been lost in transit.
Anyway now there telling me september, I can cancel it but cannot have a refund on the half I allready have. They will only talk about a guesture of goodwill when they delivered it!
has anyone else had a similar experience with ikea

Nile

Hello sean29

I'll move your thread to 'The (Consumer) Vent' board.

Hi, Martin’s asked me to post this in these circumstances: I’ve asked Board Guides to move threads if they’ll receive a better response elsewhere(please see this rule) so this post/thread has been moved to another board, where it should get more replies. If you have any questions about this policy please email [EMAIL="abuse@moneysavingexpert.com"]abuse@moneysavingexpert.com[/EMAIL].

Regards

Nile

maninthestreet

Write to IKEA stating that time is now the essence of the contract, giving a reasonable time for them to deliver the rest of the sofa, e.g by the end of this month - as it stands, they have not kept to their side of the contract by only delivering half of the sofa.

KILL_BILL

ask for you mooney back in full and get them to collect it and buy elsewhere

markelock

agree with Kill Bill. You ordered a set, they reneged on the contract, and are pulling a swift one. I presume the other half got lost and never found? b*ll. get your money back, and ask them to listen to the phone call with you stating you wanted full delivery.

this appears to me to be very crafty work on their part.

sean29

They have never had the other half, from what I can work out they are trying to find a new supplier. I actually really like the half I do have, I spent ages choosing it.
It's just if I do wait can I expect cash back or vouchers and how much should I aim for?
thanks for your reply's guy's

kiddy_guy

They have failed to supply what you purchased. Ask them to collect the original as they are clearly in default of contract. Get all your money back.