18866 explanation please

coolsteel

Noticed my total call costs to date is higher than the sub total, all sub call cost total's should be inclusive of VAT so why the difference?
Am i missing something?
Coolsteel :cool:

April2

Mine's the same (£6.98 of calls listed but the total is shown as £7.34).

I seem to recall that's happened before but was sorted before I was 'billed'. Worth checking thoroughly when you get your bill though!

onzey

Mines the same too. Also my individual calls aren't listed. I click on Itemised Calls and it shows as having 2 pages. Page 1 basically has nothing except links to page 2, and page 2 just shows totals.

thistleboon

same with 1899

aerostar

If you have more than one number on one account, you will see at the bottom of the last page subtotal inc vat

and total inc vat.
Last page of my bill (Oct 2nd) shows

SubTotal Incl VAT £ 3.48

Total Incl VAT £ 3.77

which appears to be wrong, however the subtotal on my other number is


SubTotal Incl VAT £ 0.29


Which then makes the bill correct.

onzey

Mine only shows

Telephone number xxxxxxxxxxx £3.75
Telephone number nnnnnnnnnn £0.60


Total : £4.47

coolsteel

Reply i got from 18866
Dear Sir or Madam,

Thank you for bringing this fault to our attention. We are looking
into the problem and it will be fixed as soon as possible.

We hope this has answered your question.

Coolsteel :cool:

onzey

Looks like itemised calls are back on both 18866 and 1899 but strangely now the sub-total for my second number (for both companies) says £0.00. I haven't checked to see if the Total figure is right. (It's certainly more than first number sub-total + £0.00). I think they've got some more work to do on this.



Also it says for second number

Telephone number: nnnnnnnnnnn No calls made on the 1899 network yet.

(similarly for 18866)