Bad treatment from EON

stevewoody

Posting on behalf of my sister in law who is being treated very badly by EON

They keep saying she is in debt and demanding lump sums as well as the direct debit payments which they seem to take out any time of the month, they have taken an amount out twice on the same day and not returned the second one yet, and the rate they are claiming she uses is extremely high for 2 people in a terraced house, more than I pay for a family in a semi with Scottish, she has asked if it is possible to have the meter checked to see if it is faulty and was told she would have to pay a bill and do without a meter for several days while it was tested and could be billed further if found to be not faulty....I know the main answer is to switch but if it is the meter then the new supplier wouldn't solve that, any ideas?

jd87

See here for exactly the same story: http://forums.moneysavingexpert.com/showthread.html?t=1035887

Joyful

No one is left without a meter. If it is gas the meter is removed for testing and replaced at the same time. If it is electric the engineer can run a check meter beside the main meter. Then after a period if the amount of usage is different on both meters they know it is faulty. Both are chargeable jobs but the money is returned if there is a fault.

Ask her to take reads for 7 consecutive days to see how much her units increase. Also to monitor what appliances she uses on each day. If that info then gets posted here I'm sure more help will be forthcoming.

Regarding the Direct Debit get her to claim it back through the Bank under the DD Guarantee.