help please

Annie021063

We have just got a new router with sky and it appears my laptop does not support it. I need to be able to connect via WPA-PSK ( I have WEP )but I do not have this option on my PC (Packard bell easynote) the tech guy from SKY said I would have to take it to PC shop and get them to change my connections. Can I do it? If so how? Thanks I would really appreciate help here.

Annie021063

loaner wrote: »

XP? do you have service pack 2 installed? how old is the laptop?

you can change the sky router to security to wep if need be, but it is less secure than wpa

Laptop is 4 years old, Not sure about service pack 2 will check - checked but can't find it - what is it?, can't change settings cos other 3 PC's connect fine. Any other ideas?

Annie021063

loaner wrote: »

it may or may not support wpa, you will need to check that you have the latest wireless card drivers, and XP service pack 2 or later.

if it still doesn't give you wpa, your options are:

change the other 3 to wep
use it wired
buy either a wireless usb dongle for £15 or so, or a wireless pcmcia card

Ok - so how can I check I have the latest wireless card drivers and xp service pack 2?

Annie021063

loaner wrote: »

go to Packard bell swebsite

right click on my computer, then properties.

Ok yep thanks - I do have service pack 2
What now !!!! ????? This is so annoying cos the minimum requirements is xp and I have that so I am a tad annoyed now

Annie021063

loaner wrote: »

are you sure wpa isn't supported, have you looked in wireless settings?



if so, go to packard bell website to see if you can find later drivers, assuming wireless is built-in

Hi again
Definately not there, have checked website and I appear to have latest, what now?

Ok - have checked website again and looked in wrong place, now it appears there are other updates but I'm not sure what area I should be looking in for wireless updates

Annie021063

loaner wrote: »

if you click on the network authentication box, what options are there? what is the exact model of the laptop?

EASYNOTE E5138
S/N : 200501940120
IdentificationMy Product
Product Information [URL="javascript:toggle('1409');"]> Specification[/URL]
[URL="javascript:toggle('1411');"]> How to configure...[/URL]
[URL="javascript:toggle('1410');"]> How to upgrade...[/URL]
[URL="javascript:toggle('1413');"]> Support articles (FAQ)[/URL]


Product Downloads [URL="javascript:toggle('2006');"]> Bios/firmware[/URL]
[URL="javascript:toggle('2007');"]> Driver[/URL]
[URL="javascript:toggle('2008');"]> Fixes, patches and updates[/URL]
[URL="javascript:toggle('2009');"]> Utility[/URL]
[URL="javascript:toggle('2030');"]> Documentation[/URL]


Diagnosis & Repair
Warranty
Memory Upgrade
Battery & AC adapter
Security / PC Protection
Forum

Annie021063

loaner wrote: »

if you click on the network authentication box, what options are there? what is the exact model of the laptop?

Thanks
Thanks
Thanks
Thanks
Thanks
Thanks:T :T :T :T :T :T :T :T :T :T :T
Upgraded a wireless driver and all is working perfectly now
Couldn't have done it without your help
Can I suggest you go and work for SKY - you know far more than the guy I spent 35 mins on phone to!!!!!

Annie021063

loaner wrote: »

They don't pay enough.

:rotfl:
I expect you're right
Thanks again - your advice was perfect