returning faulty clothing item without reciept? help!

Tozer

jammiev wrote: »

so, what should i do now?
is it worth writing to head office?
thanks

As DMG24 said - take it back with the credit card statement as proof of purchase. You are then entitled to an exchange or a refund

Mimi_Arc_en_ciel

Tozer wrote: »

As DMG24 said - take it back with the credit card statement as proof of purchase. You are then entitled to an exchange or a refund

OP already offered an exchange but they refused it

dmg24

mommyme wrote: »

OP already offered an exchange but they refused it

The OP has a right to choose between an exchange or refund, and was not offered that choice.

jammiev

i still have the faulty item.!
i want a refund or credit note.

thanks all

uktim29

dmg24 wrote: »

A cc statement is sufficient to fulfil the proof as purchase criteria. If the store are in any doubt, they have the facility to be able to check what the customer purchased at the relevant time.

Although most places do, not everywhere will have an epos system, particually if they're not part of a chain and privately owned.

dmg24

uktim29 wrote: »

Although most places do, not everywhere will have an epos system, particually if they're not part of a chain and privately owned.

Primark have an epos system!

fibs

hi... wonder if anyone can help me here ( new to this so excuse any mistakes lol )

i bought a shirt last week and wore it on saturday night and the stitching came loose..i paid £100 for it so was really disappointed..anyhow, i can't find my reciept but i bought it with my debit card...am i entilteld to a refund, remembering that i have already wore the item..

any help would be appreciated

kazzah

Hi
I would get a mini statement from your bank showing the purchase on it and armed with that (as proof of purchase) you are entitled to a refund or exchange ( whichever you prefer) under the sale of goods act
as the item was not fit for purpose if the stitching came undone after one wearing
good luck

fibs

thanx for your help,

hollydays

Someone with the name "fibs" buys a £100 item,then the stitching comes loose. after it's worn once.Have to say retailers have heard this story before.