Names / email addresses of Tiscali UK Board members?

innovate

Does anyone happen to know the names and/or email addresses of any of the Tiscali UK Board members, preferably their CEO? I've tried to find names on their site, but no luck.

I want to write to one of them because I am SO peefed with them. First, they declined to accept a request from my new current account bank to transfer my direct debit (the other 20-odd direct debit recipient had no problems with the transfer request), then they sent my a snotty because the old direct debit didn't work any longer. Surprise, surprise, Tiscali - - you have been told to collate the money from a different account! I then did my direct debit change myself with them over the phone, and at the same time paid the 'bounced' direct debit amount (one month's charges).

A week later, I get an invoice - with the 'bounced' amount still showing as 'overdue'. Instantly emailed them (I'll do a damn and call their 0870 number again!) upon receipt of the bill to ask they correct the invoice. FOUR emails and ten days later, I still do not have even an acknowledgement for my emails to them. I think I have given them ample opportunity to correct their mistake and my patience has expired. My cancellation for their phone service (only service I have with them, thank goodness) is already in the post (by recorded letter) but I have little confidence that their admin department will respond/act in a timely manner, so I now want to write to a Board member, preferably their CEO.

Toxteth_OGrady

You are not alone :eek:

If you go here you will find over 200 fellow complainants against Tiscali.

The ISP Review website can fast track your complaint into Tiscali. The following is from the ISP Review website:

TISCALI COMPLAINTS: If you include your username, full name and permission to do so in the first line of your complaint e-mail, then we can try to fast-track your problem with Tiscali by forwarding the difficulties to somebody in a more senior position.

:cool:

TOG